Star Micronics LC-1021 user manual Appendix a Troubleshooting, Testing the printer, Short test

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Appendix A: Troubleshooting

This appendix will help you if you experience problems with your printer. It tells you how to test the printer, how to check system software settings, and how to adjust the vertical alignment. In addition, there is information on actions to take for specific problems.

Warning!

The printer uses high voltage. Do not attempt any other repair or maintenance except as expressly recommended in this appendix. Unauthorized repair and maintenance not only exposes you to the danger of electrical shock, it also may damage your printer and void your warranty.

Testing the printer

There are three different tests you can use: a short test, a long test and a hexadecimal dump.

Short test

❏Make sure that paper is loaded in the printer.

❏Turn the printer off.

❏While holding down the control panel’s ON LINE button, turn the printer on.

The short test prints the version number of the software contained in the printer’s ROM followed by the current EDS settings.

Note:

The short test prints across the entire width of the carriage. Make sure that the printer is loaded with the widest paper available in order to avoid damage to the print head and platen.

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Contents LC-1021 EC Council Directive 73/23/EEC and 93/68/EEC of 22 July Chapter About this manualContents Paper Handling Using the EDS ModeUsing the Printer with MS-DOS Optional AccessoriesPage Choosing a place for the printer Printer SetupUnpacking the printer General guide Removing the protective materials Opening the front coverRemoving the protective materials Installing the ribbon cassette Installing the platen knobInstalling the ribbon cassette Removing the ribbon cassette Installing the paper guide Installing the paper guideDegree angle Fanfold paper Degree angle Cut-sheet paper Standing up the paper guidePaper Type Paper Guide Angle Connecting to a power outlet and turning power on and off Loading fanfold paper Loading fanfold paper Printer Setup Loading fanfold paper Cut-sheet paper Printing on fanfold paperUnparking fanfold paper Parking fanfold paperConnecting to your computer Using the tear-off functionConnecting to your computer Control Panel Operations Switching between on-line and off-lineLit Indicator Font Entering the Font Lock ModeSelecting a font Entering the Pitch Lock Mode Setting the character pitchLit Indicators Meaning Micro feed Line feedPaper eject cut-sheet paper Form feed fanfold paperSelecting the Quiet Print Mode Setting the top of form positionTear-off function fanfold paper Changing the auto load position Changing the auto load positionClearing the printer’s buffer Saving a macroInitializing the printer Entering the Multi-part ModeAbout EDS Mode settings Using the EDS ModeEntering the EDS Mode Lit Indicator Selected Switch Selecting a switchChanging a switch setting Lit Indicator Selected BankChecking the settings of switches in a bank Printing the current switch settingsExiting the EDS Mode EDS Mode Settings Switch 3 Line Spacing Switch 6 Multi-Part ModeSwitch 1 Graphics Direction Switch 2 Auto Tear-off LongPrint Mode Switches 1, 2 Print ModeSwitches 3, 4, 5 Print Pitch Switch 6 QuietSwitch 5 Reserved Switch 6 Reserved Switches 1, 2, 3, 4 Page LengthLength SW1 SW2 SW3 SW4 SW5 CodeName Country Remarks Country Remarks Character Set InternationalBank F Switches 1, 2, 3, 4, 5 NLQ Font SelectionSetting up for printing with MS-DOS Using the Printer with MS-DOSCut-Sheet Paper with Optional Automatic Sheet Feeder Paper HandlingSelecting paper types Cut-Sheet Paper Manual FeedLabels Adjusting for paper thicknessManual sheet feeding Automatic fanfold feedingThickness Clearing paper jams Automatic Sheet Feeder SF-10HA Optional AccessoriesPreparing the printer Serial Interface Unit IS-8H192 Pull Tractor Unit PT-10HASpeciﬁcations IS-8H192 Speciﬁcations Serial-to-Parallel Converter SPC-8KTesting the printer Appendix a TroubleshootingShort test Long test Hexadecimal dumpDOT Adjustment Setting Draft Adjusting the dot alignmentProblem Possible Cause Troubleshooting guideTroubleshooting guide Printed on Return is enabled Printer case is hot Printer’s air vents are Left margin moves to Paper is not loaded Enter the EDS Mode To check the application printer selection Checking system software settings in WindowsTo check the default printer selection To check the driver setupTo check the port Checking system software settings in MS-DOSAppendix B Speciﬁcations Fanfold with push tractor feeder Dimensions and WeightPower Supply Power ConsumptionPin Name Function Appendix C Interface Pin OutsParallel Interface Optional Serial Interface IS-8H192 and SPC-8KStandard Italic Character Set #2 International Character Set Appendix D Character SetsIBM Character Set #2 Code Page #437 IBM-PC Character Set #1 Code Page #861 Icelandic IBM Special Character SetCode Page #860 Portuguese Code Page #850 Multi-lingualCode Page #3840 IBM-Russian Code Page #863 Canadian FrenchCode Page #866 Russian Code Page #865 NordicCode Page #3845 Hungarian Code Page #3841 Gost-RussianCode Page #3844 Code Page #3843 PolishCode Page #852 Latin-2 Code Page #3846 TurkishCode Page #3848 Brazil-ABICOMP Code Page #3847 Brazil-ABNTCode Page #737 Greek Code Page #1001 ArabicCode Page #851 Greek Code Page #772 Lithuanian Code Page #869 GreekCode Page #2001 Lithuanian-KBL Code Page #928 GreekCode Page #3011 Latvian1 Code Page #774 LithuanianCode Page #3002 Estonian2 Code Page #3001 Estonian1Code Page #3041 Maltese Code Page #3012 Latvian2Code Page #3031 Hebrew Code Page #3021 BulgarianDescription Mode Ascii Code Font and Character Set Control CommandsAppendix E Printer Control Codes Top/Bottom Margin and Vertical Tab Commands Print Pitch Control CommandsBit Image Graphic Commands Special Print Mode CommandsForm Feed and Related Commands Download Character Commands Line Spacing CommandsHorizontal Print Position Control Commands ESC U1 Other CommandsAppendix F Glossary A1 D4 B2 E5 Appendix G Control Panel Operation GuidePage MS-DOS Page MS-DOS Page Worldwide Headquarters