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Appendix A: Troubleshooting
The appendix tells you what you need to know if you experience problems with your printer. It tells you how to test the printer, how to check system software settings, and how to adjust the vertical alignment. In addition, there is information on actions to take for specific problems, and on the meanings of printer beep tones.
Warning!
The printer uses high voltage. Do not attempt any other repair or maintenance except as expressly recommended in this appendix. Unauthorized repair and maintenance not only exposes you to the danger of electrical shock, it also may damage your printer and void your warranty.
Short test
Use the following procedure to test the printer to make sure that everything is working correctly.
❏Make sure that paper is loaded in the printer.
❏Turn off the printer.
❏While holding down ON LINE, turn on the printer.
The short test prints the version number of the software contained in the printer’s ROM, followed by the current EDS settings of the printer.
❏To stop printing, turn off the printer.
Long test
Use the following procedure to test the printer to make sure that everything is working correctly.
❏Make sure that paper is loaded in the printer.
❏Turn off the printer.
❏While holding down LF, turn on the printer.
The long test prints a title followed by seven lines of text, and then continues to print the entire character set for each font and pitch available.
❏To stop printing, turn off the printer.