Star Micronics LC-8021 manual Troubleshooting guide

Page 51

 

 

Troubleshooting guide 45

 

 

 

Problem

Possible Cause

Recommended Action

 

 

 

Printer does not feed paper

Jamming paper.

Remove all paper from the

properly.

 

printer and then reload it.

 

 

 

Line spacing is incorrect.

The line spacing or leading

Choose a different line

 

selected in your application

spacing or leading setting

 

program is wrong.

from your application.

 

 

 

 

Auto line feed with carriage

Use the EDS Mode to

 

return is enabled.

disable auto line feed with

 

 

carriage return. See “Switch

 

 

4: Auto LF with CR” on

 

 

page 23.

 

 

 

Lines print over each other.

Auto line feed with carriage

Use the EDS Mode to enable

 

return is disabled.

auto line feed with carriage

 

 

return. See “Switch 4: Auto

 

 

LF with CR” on page 23.

 

 

 

Incorrect number of lines are

Auto line feed with carriage

Use the EDS Mode to

printed on the page.

return is enabled.

disable auto line feed with

 

 

carriage return. See “Switch

 

 

4: Auto LF with CR” on

 

 

page 23.

 

 

 

 

The line spacing or leading

Choose a different line

 

selected by your application

spacing or leading setting

 

program is wrong.

from your application.

 

 

 

 

Dot adjustment is not

See “Adjusting the dot

 

correct.

alignment” on page 42.

 

 

 

Text and graphics are

The ribbon is worn out or

Replace the ribbon with a

malformed.

“used up.”

new one.

 

 

 

Print quality is poor.

The print head is damaged.

Return the printer to your

 

dealer for repair.

 

 

 

 

 

Image 51
Contents LC-8021 Trademark acknowledgments Chapter About this manualContents Appendix a Troubleshooting Using the EDS ModeUsing the Printer with MS-DOS Optional AccessoriesPage Choosing a place for the printer Printer SetupUnpacking the printer General guide Removing the front cover Opening the front coverRemoving the protective materials Installing the ribbon cartridge Page Removing the ribbon cartridge Connecting to a power outlet and turning power on and off Connecting to a power outlet and turning power on and offLoading paper Connecting to your computer Connecting to your computerTo connect with a parallel cable To connect with a serial cable Printer Setup Control Panel Operations Switching between on-line and off-linePaper eject Selecting a fontLine feed Form feedChanging the auto load position Entering the Multi-part Mode Clearing the printer’s bufferInitializing the printer Using the EDS Mode About EDS Mode settingsEntering the EDS Mode Selecting a bank Using the EDS ModeExiting the EDS Mode Selecting a switchChanging a switch setting Printing the current switch settingsSwitch 4 RAM Usage EDS-1 SettingsSwitch 1 Emulation Switch 2 Not used Switch 3 Character TableSwitch 4 Auto LF with CR Switch 6 Multi-Part ModeSwitch 1 Graphics Direction Switch 2 Not used Switch 3 Line SpacingSwitches 3, 4, 5 Print Pitch Switches 1, 2 Print ModeSwitches 1, 2, 3, 4 Page Length Switch 5 Cut-sheet eject directionSwitch 6 Skew sensor for cut-sheet paper Bank E Name Country Remarks Russia Preferred by Microsoft International Bank F Switches 1, 2, 3, 4, 5, 6 LQ Font SelectionSwitch 3 Parity EDS-2 SettingsSwitch 1 Data Length Switch 2 Parity CheckSwitches 4, 5, 6 Not used Switch 4 ProtocolSwitches 5, 6 Not used Switch 1, 2, 3 Baud RateSwitches 5, 6 Waiting period for paper loading Switches 1, 2 Top and bottom marginsSwitch 3 Head gap sensing for on each line Switch 4 Control code FFSetting up for printing with MS-DOS Using the Printer with MS-DOSPassbook Paper HandlingSelecting paper types Cut-Sheet PaperFeeding a passbook into the printer Feeding cut-sheet paper into the printer Print area Serial Interface Unit IS-NP192 Optional AccessoriesSerial-to-Parallel Interface Converter SPC-8K Appendix a Troubleshooting Short testLong test Hexadecimal dump Adjusting the dot alignmentAdjusting the dot alignment Problem Possible Cause Troubleshooting guideTroubleshooting guide Forms are smudged Ribbon is jammed Make sure that the ribbon Right during printing Character set is selected Mode LPT1=COM1 or Mode LPT1=COM2 Checking system software settings in MS-DOSPrinting Speed Pitch Draft cps/dpi Appendix B SpecificationsEmulation Appendix C Interface Pin Outs Parallel InterfaceSerial Interface Standard Italic Character Set International Character Set Appendix D Character SetsCharacter Sets Code Page #861 Icelandic IBM Special Character SetCode Page #860 Portuguese Code Page #850 Multi-lingualCode Page #3840 IBM-Russian Code Page #863 Canadian FrenchCode Page #866 Russian Code Page #865 NordicCode Page #3845 Hungarian Code Page #3841 Gost-RussianCode Page #3844 Code Page #3843 PolishCode Page #852 Latin-2 Code Page #3846 TurkishCode Page #3848 Brazil-ABICOMP Code Page #3847 Brazil-ABNTCode Page #851 Greek Code Page #1001 Arabic Code Page #737 GreekCode Page #772 Lithuanian Code Page #869 GreekCode Page #2001 Lithuanian-KBL Code Page #928 GreekCode Page #3011 Latvian1 Code Page #774 LithuanianCode Page #3002 Estonian2 Code Page #3001 Estonian1Code Page #3041 Maltese Code Page #3012 Latvian2Code Page #3031 Hebrew Code Page #3021 BulgarianCode Page #3863 Code Page #3850 Standard KUCode Page #3861 Microwiz KU Code Page #3860 Rajvitee KUCode Page #3865 Newsic TIS Code Page #3864 Popular TISAppendix E Printer Control Codes Standard ModePrinter Control Codes Select 1/8″ line spacing Denmark OCR-B Set left margin IBM Mode Select print pitch and download Set base unit of line spacing Appendix F Glossary Multi Eject On Line Part Appendix G Control Panel Operation GuideAUTOEXEC.BAT 47 MS-DOS Page