Fujitsu N6460 manual Specific Problems, Using the Troubleshooting Table

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L i f e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e

SPECIFIC PROBLEMS

Using the Troubleshooting Table

When you have problems with your LifeBook notebook, try to find the symptoms under the Problem column of the troubleshooting table for the feature giving you difficulty.

TROUBLESHOOTING TABLE

You will find a description of common causes for that symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible Solutions. All possible causes or solutions may not apply to your LifeBook notebook.

Problem

Page

Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 54 DVD/CD-ROM Drive Problems . . . . . . . . . . . . page 54 Hard Drive Problems. . . . . . . . . . . . . . . . . . . . . . page 55 Keyboard or Mouse Problems . . . . . . . . . . . . . . page 55 Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . page 56 Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . page 56 USB Device Problems . . . . . . . . . . . . . . . . . . . . . page 56 PC Card Problems . . . . . . . . . . . . . . . . . . . . . . . . page 56 Power Failures . . . . . . . . . . . . . . . . . . . . . . . . . . . page 57 Shutdown and Start-up Problems . . . . . . . . . . . page 58 Video Problems . . . . . . . . . . . . . . . . . . . . . . . . . . page 59

Problem

Possible Cause

Possible Solutions

 

 

 

 

 

 

Audio Problems

 

 

 

 

 

There is no sound coming

The volume is turned too low.

Adjust the volume control on your notebook.

from the built-in speakers.

 

 

The software volume control is

Adjust the sound volume control settings in your

 

 

set too low.

software, operating system and applications.

 

 

 

 

Headphones are plugged into

Plugging in headphones disables the built-in

 

your notebook.

speakers, remove the headphones.

 

 

 

 

BIOS audio settings are

Set the BIOS setup utility to the default values within

 

incorrect.

the Multimedia Device Configuration menu. (See

 

 

BIOS Setup Utility page 27 for more information)

 

 

 

 

Software driver is not config-

Refer to your application and operating system

 

ured correctly.

documentation for help.

 

 

 

 

Sound may be set to Mute.

Click on the Volume icon in the notification area

 

 

and verify that the Mute checkbox is not set.

 

 

 

 

Device Manager may not be set

Go to the Control Panel -> System, and click on the

 

correctly.

Hardware tab. Click [Device Manager] and scroll

 

 

down to verify that all devices are set properly.

 

 

 

DVD/CD-ROM Drive Problems

 

 

 

 

Notebook fails to recognize

DVD/CD is not pushed down

Open the DVD/CD-ROM tray and re-install the

DVD/CDs.

onto center circle of the drive.

disk properly.

 

 

 

 

DVD/CD-ROM tray is not

Push on the front of the DVD/CD-ROM tray

 

latched shut.

until it latches.

 

 

 

 

Wrong drive designator was

Verify that the drive designator used by the applica-

 

used for DVD/CD in the

tion is the same as that used by the operating system.

 

application.

When the operating system is booted from a DVD/

 

 

CD, drive designations are automatically adjusted.

 

 

 

 

Windows DVD/CD Auto

Start the DVD/CD from the desktop or application

 

Insert Notification function is

software or re-enable the Windows DVD/CD Auto

 

disabled.

Insert Notification function. (See Auto Insert Notifi-

 

 

cation Function page 41 for more information)

 

 

 

 

DVD/CD is dirty or defective.

Wipe DVD/CD with a non-abrasive CD cleaning

 

 

cloth and reinsert. If it still will not work try another

 

 

DVD/CD in the drive.

 

 

 

54

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Contents User’s Guide Page Copyright and Trademark Information Declaration of ConformityAC adapter output polarity Important Safety InstructionsRecycling Your Battery For Authorized Repair Technicians Only System DisposalTable of Contents Care and Maintenance Index F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Preface F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e About this Guide WarrantyPreface Fujitsu Contact InformationF e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Getting to Know F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Overview UnpackingLocating the Controls and Connectors TOP and Front ComponentsWireless LAN Switch Power/Suspend/Resume ButtonVolume Control Application/Media Player ButtonsOptical Drive DC Power JackLEFT-SIDE Panel Components Optical Drive Eject ButtonRIGHT-SIDE Panel Components Rear Panel Components Air Flow Vents Video Out PortMemory Compartment Cover Lithium ion Battery BayBottom Components SubwooferStatus Indicator Panel Numeric Keypad Using the KeyboardKeyboard Windows KeysFunction Keys Icon Keys DescriptionMethods to Control Volume Volume ControlControlling the Volume Clicking DOUBLE-CLICKINGScrolling Touchpad Control AdjustmentDragging Application Launch Media Player Buttons Mode ButtonConfiguring Your Application Panel To configure your LifeBook Application Panel Using the Media Player ButtonsUsing the Visual Optimizer Getting Started F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Connecting the AC Adapter Power SourcesConnecting the AC Adapter Switching from AC Adapter Power to Battery PowerDisplay Panel Adjusting Display Panel BrightnessUsing the Keyboard to Change Display Brightness Opening the Display PanelHard Disk Drive Passwords Power onBoot Sequence Bios Setup UtilityUsing the TrustedCore Menu Booting the SystemEntering the Bios Setup Utility Bios GuideRegistering Your Lifebook Notebook Installing Click MEFujitsu Driver Update Utility Sleep Mode Power ManagementPower and SUSPEND/RESUME Button Power OFF Hibernation SAVE-TO-DISK FeatureWindows Power Management Enable or Disable the Hibernation FeatureF e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e User-Installable Features F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Memory Stick/Secure Digital/xD Card Slot Inserting Memory STICK/SD/XD CardsRemoving Memory STICK/SD/XD Cards Recharging the Batteries Lithium ion BatteryLow Battery State Replacing the Battery Shorted BatteriesLoading Media Optical DriveOptical Drive Software Removing MediaEmergency Optical Drive Tray Release Using the Optical Player SoftwareUsing the Drive on Battery Power Playing Media on the Optical DriveTo Watch a Movie on Battery Power Auto Insert Notification FunctionHard Disk Drive Formatting the Hard Disk DriveInstalling PC Cards Removing PC CardsInstalling Expresscards Removing ExpresscardsMemory Upgrade Module Installing a Memory ModuleENABLING/DISABLING Turbo Memory Removing a Memory Upgrade ModuleChecking the Memory Capacity Enabling Windows ReadyBoostLAN Port Device PortsCommunications Ports Ieee 1394 JackMicrophone Jack Universal Serial BUS USB 2.0 PortsVideo OUT Port HEADPHONE/SPDIF JackExternal Video Port 20. External Video ConnectionF e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Troubleshooting F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Troubleshooting Identifying the ProblemUsing the Troubleshooting Table Specific ProblemsTroubleshooting Table Hard Drive Problems Keyboard or Mouse ProblemsUSB Device Problems Memory ProblemsModem Problems PC Card ProblemsPower Failures Panel page 15 for more information If a battery isShutdown and Startup Problems Utility page 27 for more informationVideo Problems Test Messages page 61 for more informationMiscellaneous Problems 49 for more informationPower on Self Test Messages Modem Result Codes Boot Priority Change Restoring Your Pre-installed SoftwareRe-Installing Individual Drivers and Applications Changing priority from Boot MenuAutomatically Downloading Driver Updates Restoring the backup imageCare and Maintenance F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Care and Maintenance Lifebook NotebookBatteries Floppy Disks and DrivesCaring for your Cards PC CARDS/EXPRESSCARDSCaring for your Media Drive F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e System Specifications F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Specifications Dimensions FeaturesPower Device PortsPopular Accessories PRE-INSTALLED Software Learning about Your SoftwareMicrosoft Office Home and Student Edition Operating System OptionsMicrosoft Works Office Microsoft Small Business EditionGlossary F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Glossary Extended Memory Lithium ion BatteryDriver Floppy DiskMHz ResetMemory ModemSmart Card Status IndicatorSerial Port Stereo audioRegulatory Information FCC NoticesAvis Aux Utilisateurs Du Réseau Téléphonique Canadien Appendix a F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e FCC Regulatory Information Before Using the Wireless LAN Wireless LAN Modes Using this DeviceDeactivating the Wlan Device How to Handle This DeviceDeactivation using the Wireless On/Off Switch Activating the Wlan DeviceConfiguring the Wlan Connecting to a NetworkNetwork Troubleshooting the WlanUnavailable ConnectionWireless LAN Glossary GlossarySubnet mask Ssid Service Set IdentifierWi-Fi TCP/IP Transmission Control Protocol/InternetIP address information About IP AddressesWlan Specifications SpecificationsF e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e Appendix B F e B o o k N 6 4 0 0 N o t e b o o k a p p e n d i x B Introducing the Fingerprint Sensor Device Installing OmnipassInstalling the OmniPass Application Getting StartedUser Enrollment Uninstalling OmniPassMaster Password Concept Verifying Information about OmniPassOmniPass Authentication Toolbar Using OmnipassPassword Replacement Remembering a PasswordPassword Management Logging in to a Remembered SiteOmniPass User Identities Configuring OmnipassIdentities and Password Management Exporting and Importing UsersImporting an OmniPass User Profile Omnipass Control CenterExporting an OmniPass User Profile Things to Know Regarding Import/ExportSystem Settings TroubleshootingUser Settings F e B o o k N 6 4 0 0 N o t e b o o k a p p e n d i x B 106 Index F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e 108 Index Headphone Jack Hibernation Feature Wireless LAN Switch XD Card Installing Removing F e B o o k N 6 4 0 0 S e r i e s U s e r ’ s G u i d e 112
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