Fujitsu 7000 manual Troubleshooting

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5

Troubleshooting

This chapter provides information needed for troubleshooting and explains how to clear paper jams. Read this chapter if you notice abnormalities with the unit.

If you suspect that the unit is faulty, contact your support department.

5.1 Troubleshooting

A symptom that appears to indicate a failure, may not actually be a failure. In such a case, refer to the applicable part of the following table to identify the true cause of the problem.

If an error message appears on the operator display, refer to the operation manual or the specifications of the application package being used.

	Symptom	Common Causes	Check the following:

	The unit cannot be turned on.	• The unit is not plugged in.	Check that the power is turned
		• The main circuit breaker for	on. Check:
		the power outlet is off.	•	AC Outlet
		• Power failure	•	Main circuit breaker

	Printed characters are faint.	• The print head is dirty.	Clean the print head.
	The paper is soiled.	• The print head has reached	Replace the printer.
	Printing is disabled.	the end of its service life.	Use the paper of the specified
	Printing is disabled.	• The paper being used is not	Use the paper of the specified
	Printing is smudged.	• The paper being used is not	type.
		of the specified type.	type.
		of the specified type.

	An abnormal sound is heard or	• Foreign objects such as	Check the inside of the printer
	a paper jam occurs during	paper debris or paper clips	for paper debris or paper clips.
	printing.	have fallen inside the
		printer.

	The printer fails to operate.	• The head cover is open.	Make sure that the lock levers
			on both left and right edges of
			the head cover are locked.

	LCD screen is dark.	• The brightness control is set	Adjust the brightness control.
		incorrectly.

	The speaker sound volume is	• The speaker sound volume	Adjust the speaker volume
	too low or no sound can be	is set incorrectly	control.
	heard.

THIS DOCUMENT CONTAINS CONFIDENTIAL INFORMATION, IS PROVIDED FOR FUJITSU CUSTOMER USE ONLY, AND IS NOT TO BE SHARED WITH ANY THIRD PARTY WITHOUT FUJITSU’S PRIOR WRITTEN CONSENT.

TeamPoS7000_User Guide_D900000454.pdf	Chapter 5 - Troubleshooting
Revision 1.0 - March 6, 2012	Troubleshooting - 33

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Contents Model All in One AIO PoS Computer Title Contents Troubleshooting TeamPoS 7000 AIO Overview OverviewTeamPoS 7000 AIO Overview Features90oTiltedFlat 0o Storage/space saving Overview 3 VF35 VFD Mini AIO PeripheralsLCD Monitors 2 VF70 VFD6 CT11 Thermal Printer Keypad+ MSRMSR AIO Epson TM-H2000 Printer 7 FP-510 Thermal PrinterEpson TM-T88V Printer Cash Drawers Epson TM-H6000IV PrinterLEDs and Buttons TeamPoS 7000 Front Panel Switch and LCD Matrix Limited Power Source ConnectorsOverview System illustration AIO Countertop Mount model System Configurations and ComponentsIntroduction Hardware System ConfigurationsSystem Configurations Operating Systems Basic Operations Turning the Power OnTurning the Power Off LCD Display Adjusting the DisplaysCustomer Display VFD Adjusting the Speaker VolumeCustomer Display LCD Basic Operations Using the Optional MSRUsing the CT11 Printer Using the CT11 PrinterUsing the CT11 Printer Keyboard Paper rollUsing the CT11 Printer Inserting and removing till from drawer Cash Drawer OperationsOpening and closing the drawer Relocating the System Relocating the SystemRelocating the System Cleaning the main unit Daily MaintenanceCleaning the Equipment Cleaning the print head and roller Cleaning the magnetic card reader optionCleaning the printer Troubleshooting TroubleshootingPaper Jams Frequently Paper JamsSupplies Product Name Specification CommentsSupplies Computer Viruses AppendixEnsure Safe Use DisclaimerEMC Regulatory InformationLithium-Ion Battery Limited Power Source Current Loading SafetyGetting Started Alert signalsAppendix Vi Appendix Safety ConsiderationsAppendix Precautions while printing Handling PrecautionsPrecautions while operating Modifying or Reproducing the Unit Precautions while using magnetic cardsAcronym Identification Page Shaping tomorrow with you