IBM PROJECTOR C400 manual Appendix B. Troubleshooting, Common problems and solutions

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Appendix B. Troubleshooting

The guidelines below provide tips to deal with problems you may encounter while using the projector. If the problem remains unsolved, contact your dealer for assistance.

Common problems and solutions

Check the following before proceeding to the problem-specific solutions.

vUs a different electrical device to confirm that the electrical outlet is working.

vEnsure that the projector is turned on.

vEnsure all connections are securely attached.

vEnsure the attached device is turned on.

vEnsure a connected PC is not in suspend mode.

vEnsure a connected notebook computer is configured for an external display. This is usually done by pressing an Fn-key combination on the notebook.

Tips for troubleshooting

In each problem-specific section, try the steps in the order suggested. This may help you to solve the problem faster.

Try to pinpoint the problem and thus avoid replacing non-defective parts. For example, if you replace batteries and the problem remains, put the original batteries back and go to the next step.

Keep a record of the steps you take when troubleshooting. The information may be useful when calling for technical support or for service personnel.

Troubleshooting information

The following table provides troubleshooting information for the projector. In some cases, more than one possible solution is provided. Try the solutions in the order they are presented. When the problem is solved, you can skip the additional solutions.

Table B-1. Troubleshooting

Problem	Solution

No image appears on the screen.	v Make sure your computer and projector are turned
	on.
	v Verify the settings on your notebook or desktop PC.
	v Turn off all equipment and power up again in the
	correct order.

© Copyright IBM Corp. 2004

B-1

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Contents IBM C400 Projector Page IBM C400 Projector Page Contents Iv IBM C400 Projector User’s Guide Safety information Vi IBM C400 Projector User’s Guide General safety guidelines ServicePower cords and power adapters Extension cords and related devices Plugs and outletsBatteries Heat and product ventilation CD and DVD drive safetyIBM C400 Projector User’s Guide Registering your option Xii IBM C400 Projector User’s Guide Product description Packing checklistStandard Accessories Front view of projector Projector featuresSide view of projector Rear view of projector Bottom view of projector Setting up the projector Starting the projectorTurning off the projector Positioning the projector Image height Adjusting the image Adjusting the projector level and heightAdjusting the volume 6IBM C400 Projector User’s Guide Connecting devices Connecting devices to the projectorConnecting to a computer monitor Connecting to a USB deviceBefore you begin Using the projector featuresFigure below provides an illustration of the remote Using the remote controlOperating range Projector and remote control buttons4IBM C400 Projector User’s Guide Navigating the OSD On-Screen Display menu controlsLanguage Quality menuDescription Default Properties menu Options menu OSD Setup menuSetup Menu with single input AGC Information menuDescription Network Setting menuDescription 10IBM C400 Projector User’s Guide Remote interface overview Remote network operation2IBM C400 Projector User’s Guide Remote network operation Setting up remote operation Using the Dhcp address settings Click IP Settings Enabling and disabling passwordsSetting the maximum connections Retrieving a forgotten password Remote network operation 10IBM C400 Projector User’s Guide Cleaning the projector Appendix A. MaintenanceCleaning the lens Cleaning the case2IBM C400 Projector User’s Guide Resetting the lamp timer Using the security slot Common problems and solutions Appendix B. TroubleshootingTips for troubleshooting Troubleshooting informationOSD Lamp-ready LED number of flashes Explanation Projector LEDs4IBM C400 Projector User’s Guide Following are specifications for the IBM C400 projector Appendix C. Specifications2IBM C400 Projector User’s Guide Appendix D. Service and Support Online technical supportTelephone technical support Country or Region Telephone Number Appendix D. Service and Support D-3 4IBM C400 Projector User’s Guide Part 1 General Terms What this Warranty Does not CoverWhat IBM Will Do to Correct Problems How to Obtain Warranty ServiceExchange of a Machine or Part Your Additional ResponsibilitiesGoverning Law Limitation of LiabilityPart 2 Country-unique Terms Venezuela UruguayNorth America CanadaJapan IndiaNEW Zealand MalaysiaPEOPLE’S Republic of China PRC PhilippinesFollowing Terms Apply to ALL Emea Countries Arbitration The following is added under this heading Consumers European Union EUFrance EgyptGermany HungaryIreland Items for Which IBM is Not Liable SlovakiaUnited Kingdom Types of Warranty Service Part 3 Warranty InformationC400 Projector C400 Projector LampCourier or Depot Service On-site ServiceCustomer Carry-In or Mail-In Service CRU and On-site Service16IBM C400 Projector User’s Guide Country or Region Telephone Number 18IBM C400 Projector User’s Guide Appendix F. Guarantee supplement for Mexico 2IBM C400 Projector User’s Guide Appendix G. Notices Trademarks Electronic emission noticesFederal Communications Commission FCC statement Avis de conformite a la reglementation d’Industrie Canada Industry Canada Class B emission compliance statementDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnion Européenne Directive Conformité électromagnétique Unione Europea Directiva EMC Conformidad électromagnéticaUnion Europea Normativa EMC Appendix G. Notices G-5 6IBM C400 Projector User’s Guide Page Part Number 73P3195