IBM PROJECTOR C400 manual Appendix D. Service and Support, Online technical support

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Appendix D. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at http://www.ibm.com/pc/support.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM Support Center will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list, go to http://www.ibm.com/pc/support and click Support Phone List.

© Copyright IBM Corp. 2004

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Contents IBM C400 Projector Page IBM C400 Projector Page Contents Iv IBM C400 Projector User’s Guide Safety information Vi IBM C400 Projector User’s Guide General safety guidelines ServicePower cords and power adapters Extension cords and related devices Plugs and outletsBatteries Heat and product ventilation CD and DVD drive safetyIBM C400 Projector User’s Guide Registering your option Xii IBM C400 Projector User’s Guide Product description Packing checklistStandard Accessories Front view of projector Projector featuresSide view of projector Rear view of projector Bottom view of projector Setting up the projector Starting the projectorTurning off the projector Positioning the projector Image height Adjusting the image Adjusting the projector level and heightAdjusting the volume 6IBM C400 Projector User’s Guide Connecting devices Connecting devices to the projectorConnecting to a computer monitor Connecting to a USB deviceBefore you begin Using the projector featuresFigure below provides an illustration of the remote Using the remote controlOperating range Projector and remote control buttons4IBM C400 Projector User’s Guide Quality menu On-Screen Display menu controlsNavigating the OSD LanguageDescription Default Properties menu Options menu OSD Setup menuSetup Menu with single input AGC Information menuDescription Network Setting menuDescription 10IBM C400 Projector User’s Guide Remote interface overview Remote network operation2IBM C400 Projector User’s Guide Remote network operation Setting up remote operation Using the Dhcp address settings Click IP Settings Enabling and disabling passwordsSetting the maximum connections Retrieving a forgotten password Remote network operation 10IBM C400 Projector User’s Guide Cleaning the case Appendix A. MaintenanceCleaning the projector Cleaning the lens2IBM C400 Projector User’s Guide Resetting the lamp timer Using the security slot Troubleshooting information Appendix B. TroubleshootingCommon problems and solutions Tips for troubleshootingOSD Lamp-ready LED number of flashes Explanation Projector LEDs4IBM C400 Projector User’s Guide Following are specifications for the IBM C400 projector Appendix C. Specifications2IBM C400 Projector User’s Guide Appendix D. Service and Support Online technical supportTelephone technical support Country or Region Telephone Number Appendix D. Service and Support D-3 4IBM C400 Projector User’s Guide Part 1 General Terms What this Warranty Does not CoverYour Additional Responsibilities How to Obtain Warranty ServiceWhat IBM Will Do to Correct Problems Exchange of a Machine or PartGoverning Law Limitation of LiabilityPart 2 Country-unique Terms Canada UruguayVenezuela North AmericaJapan IndiaPhilippines MalaysiaNEW Zealand PEOPLE’S Republic of China PRCFollowing Terms Apply to ALL Emea Countries Arbitration The following is added under this heading Consumers European Union EUFrance EgyptGermany HungaryIreland Items for Which IBM is Not Liable SlovakiaUnited Kingdom C400 Projector Lamp Part 3 Warranty InformationTypes of Warranty Service C400 ProjectorCRU and On-site Service On-site ServiceCourier or Depot Service Customer Carry-In or Mail-In Service16IBM C400 Projector User’s Guide Country or Region Telephone Number 18IBM C400 Projector User’s Guide Appendix F. Guarantee supplement for Mexico 2IBM C400 Projector User’s Guide Appendix G. Notices Trademarks Electronic emission noticesFederal Communications Commission FCC statement European Union emission directive Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische VerträglichkeitUnion Européenne Directive Conformité électromagnétique Unione Europea Directiva EMC Conformidad électromagnéticaUnion Europea Normativa EMC Appendix G. Notices G-5 6IBM C400 Projector User’s Guide Page Part Number 73P3195