IBM A21e manual Solving computer problems

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Chapter 2. Solving computer problems

Diagnosing problems	. .	.	10	Computer screen problems . . .	.	.	.	21
Troubleshooting	. .	.	11	Battery problems	.	.	.	22
Error messages	. .	.	11	Hard disk drive problems . . .	.	.	.	23
Errors without messages . . . .	. .	.	14	Other problems	.	.	.	24
Password problems	. .	.	15	Starting BIOS Setup Utility . . . .	.	.	.	25
A power switch problem . . . .	. .	.	15	Recover pre-installed software . . .	.	.	.	26
Keyboard problems	. .	.	15	Upgrading the hard disk drive . . .	.	.	.	29
TrackPoint problems	. .	.	16	Replacing the battery	.	.	.	31
Standby or hibernation problems .	. .	. 17

© Copyright IBM Corp. 2000

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Contents ThinkPad A21e Service and Troubleshooting Guide Page Iii Finding information with Access ThinkPadIv ThinkPad A21e Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad A21e Service and Troubleshooting Guide Contents Viii ThinkPad A21e Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features External interface Specifications Caring for your ThinkPad computer Important tips Be careful about where and how you work Be gentle with your computer Carry your computer properlyOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning your computer Solving computer problems Click PC-Doctor for Windows Diagnosing problemsError messages TroubleshootingSolving computer problems Solving computer problems Configuration Errors without messagesKeyboard problems Password problemsPower switch problem TrackPoint problems Standby or hibernation problems For Windows For Windows NT Solution For WindowsSelect Intel EtherExpress PRO Adapter, and click Startup Click the Device Manager tabClick the Enable hibernation... button Click Power ManagementFor Windows NT Click Start → Settings → control Panel Computer screen problemsClick Advanced Click Display TypeBattery problems Hard disk drive problems Other problems Starting Bios Setup Utility Recover pre-installed software Solving computer problems To use the Recovery Repair diskette To create a Recovery Repair disketteHandling a hard disk drive Upgrading the hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help on the Web Getting help and serviceCalling IBM Getting help by faxCountry or region Language Telephone Number Telephone numbersGetting help and service Getting help and service Appendix A. Important safety instructions ThinkPad A21e Service and Troubleshooting Guide Modem safety information Laser compliance statement Appendix A. Important safety instructions ThinkPad A21e Service and Troubleshooting Guide Appendix B. Product warranties and notices Warranty StatementsWarranties of ANY Kind Appendix B. Product warranties and notices ThinkPad A21e Service and Troubleshooting Guide Warranty Period* -One Year Warranties of ANY Kind Appendix B. Product warranties and notices Asia Pacific Part 2 Worldwide Country-Unique TermsFollowing terms apply to the country specified Following terms apply to all Emea countriesThinkPad A21e Service and Troubleshooting Guide Appendix B. Product warranties and notices North America References to the Web site addresses Processing date dataFederal Communications Commission FCC Statement Electronic emission noticesEuropean Community Directive Conformance Statement Telecommunication noticesFax Branding Avis Industry Canada requirementsAvertissement Appendix B. Product warranties and notices ThinkPad A21e Service and Troubleshooting Guide Trademarks ThinkPad A21e Service and Troubleshooting Guide Index ThinkPad A21e Service and Troubleshooting Guide Page Part Number 12P1906