IBM A21e manual Telephone numbers, Country or region Language Telephone Number

Page 44

Getting help and service

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, run diagnostics, and recorded information before you call. When calling for technical assistance, please have the following information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest list of IBM HelpCenter telephone numbers and hours of operation, visit the Support Web site at

www.ibm.com/pc/support.

Country or region

Language

Telephone Number

 

 

 

Argentina

Spanish

11-4717-4357

 

 

 

Australia

English

1300-130-426

 

 

 

Austria

German

01-54658-5060

 

 

 

Belgium

Dutch

02-714 35 70

 

French

02-714 35 15

 

 

 

Brazil

Portuguese

55-0800 78 48 31

 

 

 

Canada

English/ French

1-800-565-3344

 

 

416-383-3344

 

 

 

Chile

Spanish

800-203300

 

 

 

China

Mandarin

800-810-1818

 

 

 

Colombia

Spanish

9-800-18811

 

 

623-2300

 

 

 

Denmark

Danish

35 25 02 91

 

 

 

Ecuador

Spanish

2-565-130

 

 

 

Finland

Finnish

9-22 931 840

 

 

 

France

French

01-69 32 40 40

 

 

 

Germany

German

069-6654 9040

 

 

 

36ThinkPad® A21e Service and Troubleshooting Guide

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Contents ThinkPad A21e Service and Troubleshooting Guide Page Finding information with Access ThinkPad IiiIv ThinkPad A21e Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad A21e Service and Troubleshooting Guide Contents Viii ThinkPad A21e Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features External interface Specifications Important tips Be careful about where and how you work Caring for your ThinkPad computerBe gentle with your computer Carry your computer properlyOther important tips Take care in setting passwordsHandle storage media and drives properly Cleaning your computer Solving computer problems Diagnosing problems Click PC-Doctor for WindowsTroubleshooting Error messagesSolving computer problems Solving computer problems Errors without messages ConfigurationKeyboard problems Password problemsPower switch problem TrackPoint problems Standby or hibernation problems For Windows Solution For Windows For Windows NTSelect Intel EtherExpress PRO Adapter, and click Startup Click the Device Manager tabClick Power Management Click the Enable hibernation... buttonComputer screen problems For Windows NT Click Start → Settings → control PanelClick Advanced Click Display TypeBattery problems Hard disk drive problems Other problems Starting Bios Setup Utility Recover pre-installed software Solving computer problems To create a Recovery Repair diskette To use the Recovery Repair disketteUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebGetting help by fax Calling IBMTelephone numbers Country or region Language Telephone NumberGetting help and service Getting help and service Appendix A. Important safety instructions ThinkPad A21e Service and Troubleshooting Guide Modem safety information Laser compliance statement Appendix A. Important safety instructions ThinkPad A21e Service and Troubleshooting Guide Warranty Statements Appendix B. Product warranties and noticesWarranties of ANY Kind Appendix B. Product warranties and notices ThinkPad A21e Service and Troubleshooting Guide Warranty Period* -One Year Warranties of ANY Kind Appendix B. Product warranties and notices Part 2 Worldwide Country-Unique Terms Asia PacificFollowing terms apply to all Emea countries Following terms apply to the country specifiedThinkPad A21e Service and Troubleshooting Guide Appendix B. Product warranties and notices North America Processing date data References to the Web site addressesElectronic emission notices Federal Communications Commission FCC StatementTelecommunication notices European Community Directive Conformance StatementFax Branding Industry Canada requirements AvisAvertissement Appendix B. Product warranties and notices ThinkPad A21e Service and Troubleshooting Guide Trademarks ThinkPad A21e Service and Troubleshooting Guide Index ThinkPad A21e Service and Troubleshooting Guide Page Part Number 12P1906

A21e specifications

The IBM A21e is a notable entry in the realm of Lenovo's ThinkPad series, primarily aimed at the educational sector and consumers seeking a reliable, budget-friendly option. Released as a part of IBM's initiative to enhance educational technology, the A21e brings together essential features, practical technologies, and robust characteristics that cater to students and everyday users alike.

One of the most distinguishing features of the A21e is its display. The laptop typically comes with a 14.1-inch screen, offering a resolution of 1024 x 768 pixels. This size provides a balance between portability and usability, making it ideal for students who need to carry their devices between classes without sacrificing screen real estate.

The keyboard is another highlight of the A21e. Renowned for its tactile feedback and comfortable typing experience, the spill-resistant keyboard enables users to write long essays or perform programming tasks with ease. Additionally, the laptop's design includes function keys that make it convenient to perform common computing tasks swiftly.

Under the hood, the A21e is powered by Intel processing technology, typically featuring Intel Celeron or Pentium processors. This ensures that the device is equipped to handle daily tasks such as word processing, web browsing, and multimedia playback. The laptop usually features a discrete graphics option for users who may require a bit more graphical power, catering to casual gamers or multimedia creators.

The memory options for the A21e generally range up to 1GB of RAM, which supports smooth multitasking for basic applications. With a hard drive capacity extending to 40GB or more, users have ample storage for documents, media files, and educational resources. It also features a DVD-ROM drive, allowing for the playback of multimedia and installation of software from physical media.

Connectivity-wise, the IBM A21e supports a variety of ports, including USB 1.1 for peripheral connections, a multimedia card slot, and an Ethernet port for networking capabilities. This emphasis on connectivity ensures that users can integrate the laptop into diverse environments, whether for classroom use or home study.

The laptop's build quality contributes to its perceived durability. With rugged features designed to withstand the rigors of school life, the A21e stands as a practical choice for students and educational institutions alike. Overall, the IBM A21e combines essential features with flexible technologies, making it an enduring tool for learning and productivity.