IBM A22 manual Diagnosing problems, Click PC-Doctor for Windows

Page 22

Solving computer problems

Diagnosing problems

If you have a problem with your computer, you can test it by using PC-Doctor®for Windows®. To run PC-Doctor for Windows, do as follows:

1.Click Start.

2.Move the cursor to Programs and then to PC-Doctor for Windows.

3.Click PC-Doctor for Windows.

4.Choose either the Quick Test or the Standard Test.

Attention

Running the Quick Test set can take 10 minutes or longer. Make sure you have time to run the entire test; do not interrupt the test while it is running.

The Quick Test set runs many tests of critical hardware components, but it does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor for Windows reports that all of the tests in the Quick Test set have been run and that it has found no problems, consider running additional tests.

If you are preparing to contact IBM for support, be sure to print the test log so that you can rapidly provide information to the help technician.

12ThinkPad® A22 Service and Troubleshooting Guide

Image 22

Contents ThinkPad A22 Service and Troubleshooting Guide Page ThinkPad A22 Service and Troubleshooting Guide Page Finding information with Access ThinkPad Iv ThinkPad A22 Service and Troubleshooting Guide Finding information with Access ThinkPad Vi ThinkPad A22 Service and Troubleshooting Guide Contents Viii ThinkPad A22 Service and Troubleshooting Guide Overview of your new ThinkPad computer Your ThinkPad at a glance Features Diskette drive External interfaceEnvironment SpecificationsSize Heat outputLithium-ion battery pack Electrical ac adapterBe gentle with your computer Important tips Be careful about where and how you workCaring for your ThinkPad computer Carry your computer properlyHandle storage media and drives properly Take care in setting passwordsOther important tips Cleaning your computer Caring for your ThinkPad computer Solving computer problems Diagnosing problems Click PC-Doctor for WindowsTroubleshooting Error messagesSolving computer problems Solving computer problems Errors without messages Password problems Power switch problemKeyboard problems TrackPoint problems Standby or hibernation problems For Windows NT For WindowsSelect Intel EtherExpress PRO Adapter, and click Startup Click the Device Manager tab Clear the Auto insert notification check boxClick Power Management Click the Enable hibernation... buttonClick Advanced Computer screen problemsFor Windows 98 Click Display TypeBattery problems Hard disk drive problems Other problems Starting Bios Setup Utility Recover pre-installed software Solving computer problems To create a Recovery Repair diskette To use the Recovery Repair disketteUpgrading the hard disk drive Handling a hard disk driveUpgrading the hard disk drive Replacing the battery Getting help and service from IBM Getting help and service Getting help on the WebGetting help by fax Calling IBMTelephone numbers Country or region Language Telephone NumberGetting help and service Getting help and service Appendix A. Important safety instructions ThinkPad A22 Service and Troubleshooting Guide Modem safety information Laser compliance statement Appendix A. Important safety instructions ThinkPad A22 Service and Troubleshooting Guide Warranty Period IBM Statement of Limited Warranty Part 1 General TermsIBM Warranty for Machines Warranty Service Limitation of Liability Part 2 Country-unique Terms Governing LawCAMBODIA, LAOS, and Vietnam Hong Kong and Macau Warranty Service Following Terms Apply to ALL Emea CountriesGoverning Law Following Terms Apply to the Country SpecifiedEgypt Italy Following item is added to this paragraph Processing date data References to the Web site addressesElectronic emission notices Federal Communications Commission FCC StatementTelecommunication notices European Community Directive Conformance StatementFax Branding Industry Canada requirements AvisAvertissement Appendix B. Warranty Statement ThinkPad A22 Service and Troubleshooting Guide Trademarks ThinkPad A22 Service and Troubleshooting Guide Index ThinkPad A22 Service and Troubleshooting Guide Page Part Number 27P2172