IBM 73P3279 manual Appendix B. Service and Support, Online technical support

Page 27

Appendix B. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of the product. Refer to your IBM Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal Computing Support Web site at www-3.ibm.com/pc/support/site.wss/.

During the warranty period, assistance for replacement or exchange of defective components is available. In addition, if your IBM option is installed in an IBM computer, you might be entitled to service at your location. Your technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM HelpCenter® will be withdrawn or made available for a fee, at IBM’s discretion, 90 days after the option has been withdrawn from marketing. Additional support offerings, including step-by-step installation assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following information as possible:

vOption name

vOption number

vProof of purchase

vComputer manufacturer, model, serial number (if IBM), and manual

vExact wording of the error message (if any)

vDescription of the problem

vHardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the following table. If the number for your country or region is not listed, contact your IBM reseller or IBM marketing representative. Response time may vary depending on the number and nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list, go to www-3.ibm.com/pc/support/site.wss/ and click Support Phone List.

Country or Region	Telephone Number	Country or Region	Telephone Number

Argentina	0800-666-0011	Malaysia	03-7727-7800

Australia	1300-130-426	Mexico	001-866-434-2080

Austria	01-24592-5901	Netherlands	020-514-5770

© Copyright IBM Corp. 2003

19

Image 27

Contents ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Page ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Page Contents Page Safety Read first Page About the Multi-Burner drive Product registrationProduct description Intervideo WinDVD Creator Plus Software descriptionClick Programs Click IBM RecordNow IBM Drive Letter Access DLAUDF reader IBM RecordNowIntervideo WinDVD Installation requirementsInstalling the drive Locating the drive controlsAbout the Multi-Burner drive ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Using the Multi-Burner drive Before you beginHandling and caring for a disc Loading a disc Caring for the Multi-Burner driveReturning the disc to the cartridge Using the driveUsing single and double-sided DVD-RAM media Removing the disc from the cartridgeUsing the DVD function Precautions for handlingUsing the drive with CDs and DVDs Using the DVD player softwareEnabling driver letter access DLA Enabling the DMA settingClick Make Compatible Click the Advanced Settings tab Using Intervideo WinDVD Creator PlusInstalling WinDVD and viewing a DVD movie Click Intervideo WinDVDClick the General Properties tab Click Programs Click InterVideo WinDVD Using the CD-R and CD-RW functionUsing the DVD-R and DVD-RW function Starting WinDVDYou cannot eject a CD or DVD disc Problem solvingBacking up a CD or DVD You cannot create a multisession discThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Appendix A. Product specifications Physical specificationsPower requirements Environmental requirements Read speedsWrite speeds Appendix B. Service and Support Online technical supportTelephone technical support Country or Region Telephone Number What this Warranty Covers What this Warranty Does not CoverPart 1 General Terms How to Obtain Warranty Service What IBM Will Do to Correct ProblemsExchange of a Machine or Part Limitation of Liability Your Additional ResponsibilitiesPart 2 Country-unique Terms Americas ArgentinaBrazil Asia Pacific Australia North AmericaCanada United StatesIndia Hong Kong S.A.R. of China and Macau S.A.R. of ChinaPEOPLE’S Republic of China PRC JapanMalaysia NEW ZealandEUROPE, Middle EAST, Africa Emea SingaporeGoverning Law Following Terms Apply to ALL EU Countries European Union EUSpango Valley Greenock Scotland PA 16 OAH France EgyptGermany HungaryIreland United Kingdom Items for Which IBM is Not LiableSlovakia South AFRICA, NAMIBIA, BOTSWANA, Lesotho and SwazilandPart 3 Warranty Information Warranty PeriodThinkPad Multi-Burner Ultrabay Enhanced Drive Courier or Depot Service2 Types of Warranty ServiceCustomer Replaceable Unit ″CRU″ Service On-site ServiceCountry or Region Telephone Number ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Appendix D. Notices Federal Communications Commission FCC statement Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnion Européenne Directive Conformité électromagnétique Union Europea Normativa EMC Unione Europea Directiva EMC Conformidad électromagnéticaTrademarks ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Page Part Number 73P3279