IBM 73P3279 Types of Warranty Service, Customer Replaceable Unit ″CRU″ Service, On-site Service

Page 44

A warranty period of 1 year on parts and 1 year on labor means that IBM provides warranty service without charge for parts and labor during the 1 year warranty period.

Types of Warranty Service

If required, IBM provides repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Warranty service may be provided by your reseller if approved by IBM to perform warranty service. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed. The specified level of warranty service may not be available in all worldwide locations, additional charges may apply outside IBM’s normal service area, contact your local IBM representative or your reseller for country and location specific information.

1. Customer Replaceable Unit (″CRU″) Service

IBM will ship CRU parts to you for your replacement. If IBM instructs you to return the replaced CRU, you are responsible for returning it to IBM in accordance with IBM’s instructions. If you do not return the defective CRU, if IBM so instructs, within 30 days of your receipt of the replacement CRU, IBM may charge you for the replacement.

2. On-site Service

IBM or your reseller will either repair or exchange the failing Machine at your location and verify its operation. You must provide suitable working area to allow disassembly and reassembly of the IBM Machine. The area must be clean, well lit and suitable for the purpose. For some Machines, certain repairs may require sending the Machine to an IBM service center.

3. Courier or Depot Service2

You will disconnect the failing Machine for collection arranged by IBM. IBM will provide you with a shipping container for you to return your Machine to a designated service center. A courier will pick up your Machine and deliver it to the designated service center. Following its repair or exchange, IBM will arrange the return delivery of the Machine to your location. You are responsible for its installation and verification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as IBM specifies (prepaid unless IBM specifies otherwise) the failing Machine suitably packaged to a location IBM designates. After IBM has repaired or exchanged the Machine, IBM will make it available for your collection or, for Mail-in Service, IBM will return it to you at IBM’s expense, unless IBM specifies otherwise. You are responsible for the subsequent installation and verification of the Machine.

The IBM Machine Warranty worldwide web site at http://www.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of IBM’s Limited Warranty for Machines, a Glossary of IBM

2. This type of service is called ThinkPad EasyServ or EasyServ in some countries.

36ThinkPad Multi-Burner Ultrabay Enhanced Drive: User’s Guide

Page 43 Page 45
Image 44
Page 43 Page 45
Contents ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Page ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Page Contents Page Safety Read first Page Product description About the Multi-Burner driveProduct registration Software description Intervideo WinDVD Creator PlusIBM Drive Letter Access DLA UDF readerIBM RecordNow Click Programs Click IBM RecordNowInstallation requirements Installing the driveLocating the drive controls Intervideo WinDVDAbout the Multi-Burner drive ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Handling and caring for a disc Using the Multi-Burner driveBefore you begin Caring for the Multi-Burner drive Loading a discUsing the drive Using single and double-sided DVD-RAM mediaRemoving the disc from the cartridge Returning the disc to the cartridgePrecautions for handling Using the drive with CDs and DVDsUsing the DVD player software Using the DVD functionClick Make Compatible Enabling driver letter access DLAEnabling the DMA setting Using Intervideo WinDVD Creator Plus Click the Advanced Settings tabClick the General Properties tab Installing WinDVD and viewing a DVD movieClick Intervideo WinDVD Using the CD-R and CD-RW function Using the DVD-R and DVD-RW functionStarting WinDVD Click Programs Click InterVideo WinDVDProblem solving Backing up a CD or DVDYou cannot create a multisession disc You cannot eject a CD or DVD discThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Power requirements Appendix A. Product specificationsPhysical specifications Write speeds Environmental requirementsRead speeds Telephone technical support Appendix B. Service and SupportOnline technical support Country or Region Telephone Number Part 1 General Terms What this Warranty CoversWhat this Warranty Does not Cover Exchange of a Machine or Part How to Obtain Warranty ServiceWhat IBM Will Do to Correct Problems Your Additional Responsibilities Limitation of LiabilityBrazil Part 2 Country-unique TermsAmericas Argentina North America CanadaUnited States Asia Pacific AustraliaHong Kong S.A.R. of China and Macau S.A.R. of China IndiaJapan MalaysiaNEW Zealand PEOPLE’S Republic of China PRCSingapore EUROPE, Middle EAST, Africa EmeaGoverning Law European Union EU Following Terms Apply to ALL EU CountriesSpango Valley Greenock Scotland PA 16 OAH Egypt FranceIreland GermanyHungary Items for Which IBM is Not Liable SlovakiaSouth AFRICA, NAMIBIA, BOTSWANA, Lesotho and Swaziland United KingdomThinkPad Multi-Burner Ultrabay Enhanced Drive Part 3 Warranty InformationWarranty Period Types of Warranty Service Customer Replaceable Unit ″CRU″ ServiceOn-site Service Courier or Depot Service2Country or Region Telephone Number ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Appendix D. Notices Avis de conformite a la reglementation d’Industrie Canada Federal Communications Commission FCC statementIndustry Canada Class B emission compliance statement Union Européenne Directive Conformité électromagnétique Deutsche EMV-Direktive electromagnetische VerträglichkeitEuropean Union emission directive Unione Europea Directiva EMC Conformidad électromagnética Union Europea Normativa EMCTrademarks ThinkPad Multi-Burner Ultrabay Enhanced Drive User’s Guide Page Part Number 73P3279
Top Page Image Contents