IBM 22P6979 manual Appendix B. Problem solving, You cannot format a CD-RW disc

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Appendix B. Problem solving

Computer problems can be caused by hardware, software, or user error. You might be able to use the information in this section to solve problems yourself, or gather helpful information you can pass on to a service technician.

Review the following list for any problem descriptions that might fit your situation.

Troubleshooting

Your computer or CD-RW drive does not operate correctly or the busy indicator light does not come on.

Take the following actions:

1.Check that the CD is loaded with the label side up.

2.Check that all devices are correctly connected to the computer and the electrical outlet. If all devices are correctly connected and you are still experiencing problems, go to step 3.

3.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover.

4.Check that all power and IDE cables are securely attached. Disconnect the IDE cable and check for bent or misaligned pins. If you do not find any problems, reconnect the IDE cable. Reattach all cables and power cords and replace the computer cover. Turn on the computer, restart the system, and then attempt to open the CD tray by pressing the Eject/Load button. If the tray fails to open and the busy indicator light does not come on, turn off the computer and try using another 4-pin dc power cable.

5.Check that the color-coded edge on the IDE cable aligns with pin 1 on the IDE port and is closest to the power cable on the 40X/12X/40X Max CD-ReWritable drive See “Step 3. Selecting an IDE port” on page 5.

6.Check that the IDE cable is connected to the proper IDE port connection. See “Step 3. Selecting an IDE port” on page 5 for more information.

7.Check the CD-RW drive and any other device on the IDE cable for the proper master/slave jumper settings. See “Step 4. Setting the configuration jumper” on page 5 for more information.

8.If the middle connector on the IDE cable is attached to the IDE port on the system board, remove the connector and reattach the cable. If there is only one device on the IDE port, attach the connector at one end of the cable to the IDE port and the connector at the other end to the device, leaving the middle connector (if there is one) open. If there are two devices on the IDE port, attach the connector at one end of the cable to the IDE port. If there is a hard disk drive, attach it to the connector at the other end of the cable and attach the CD-RW drive to the middle connector.

You cannot format a CD-RW disc

Take the following actions:

1.Check your media. This CD-RW drive cannot format 1X or 2X speed media.

2.Erase the CD-RW with the following procedure, then try formatting again.

© Copyright IBM Corp. 2002

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Contents User’s Guide Page User’s Guide Page Safety Read first Iv 40X/12X/40X Max CD-RW Drive User’s Guide Contents Vi 40X/12X/40X Max CD-RW Drive User’s Guide About this book Installation and user’s guideRegistering your option AppendixesViii 40X/12X/40X Max CD-RW Drive User’s Guide Product description Installation and user’s guideIntroduction System requirements Software descriptionBefore you begin Product views Handling InstructionsFront view of the drive Back view of the drive40X/12X/40X Max CD-RW Drive User’s Guide Setting the configuration jumper Installing the DriveOpening the computer Unpacking the driveMounting the drive in the bay Attaching the cables to the drive Completing the hardware installationUpdating your computer configuration Using CD-R and CD-RW discs Installing the CD-RW drive softwareHandling and caring for a CD Using the driveLoading a CD Caring for the CD-RW driveEjecting a CD manually Using Windows XP native recording with your CD-RW driveClick Make Compatible Using IBM Drive Letter Access DLAOpen My Computer IBM RecordNow Using StorageGuardUsing the RecordNow software 14 40X/12X/40X Max CD-RW Drive User’s Guide Power requirements Appendix A. Product specificationsPhysical specifications Environmental requirements Drive-performance specificationsWrite/Read speeds Media Speed CompatibilityFormat Copy capability Create Capability CD-ROM XA Mode 2 Form 1 and Mode 2 Form 2 or CD-ROM Extended You cannot format a CD-RW disc Appendix B. Problem solvingYou cannot successfully write to a CD-R or CD-RW disc You cannot create a multi-session discYou cannot eject a CD Select Make a Data DiscCD cannot be read Click Start → Settings → Control PanelThere is no sound from the CD Click the Advanced Settings tab Click Start → Control Panel Click Switch to classic viewClick the Device Manager tab Click Device Manager buttonClick Device Manager Enabling DMA for Windows 2000 ProfessionalWarranty information Appendix D. Product warranty and support informationWarranty period Service and SupportPart 1 General Terms IBM Statement of Limited Warranty Z125-4753-06 8/2000IBM Warranty for Machines Items Not Covered by Warranty Extent of WarrantyWarranty Service KindLimitation of Liability Part 2 Country-unique Terms Hong Kong and Macau CAMBODIA, LAOS, and VietnamIndia JapanEUROPE, Middle EAST, Africa Emea NEW ZealandPEOPLE’S Republic of China PRC Austria and Germany Following Terms Apply to the Country SpecifiedFrance EgyptIreland ItalyUnited Kingdom South AFRICA, NAMIBIA, BOTSWANA, Lesotho and SwazilandAppendix E. Notices Industry Canada Class a emission compliance statement TrademarksAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische VerträglichkeitUnion Europea Normativa EMC Europen Union EMC directiveUnion Européenne Directive Conformité électromagnétique Unione Europea Directiva EMC Conformidad électromagnética Appendix E. Notices 40 40X/12X/40X Max CD-RW Drive User’s Guide Page Part Number 22P6979 1P P/N 22P6979
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