IBM 10K3799 Disc cannot be read. Take the following actions, There is no sound from the disc

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need to resolve this device driver conflict. Check the configuration jumper settings for the other devices or refer to our device documentation.

If you are unable to access the disc, you might have a hardware problem. If the DVD-ROM drive still does not read the data disc, the DVD-ROM drive might be defective. Go to “Appendix D. Help and service information” on page D-1.

v The disc cannot be read. Take the following actions:

1.The disc might be dirty; clean it as described in “Caring for a CD or DVD” on page 1-7“Caring for a CD or DVD” on page 12.

2.The disc might be defective; try another disc.

3.The disc is not ISO-9660, High Sierra Group (HSG), or Universal Disc Format (UDS) compatible. Check with your place of purchase.

vThere is no sound from the disc.

1.Check that you are not using a data CD.

2.Adjust the volume control on the drive. See “Front view of the drive” on page 1-3.

3.Adjust the audio-adapter volume control. See the documentation that comes with your audio adapter and audio-CD player program.

4.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover. Ensure that the Combo cable is fully engaged on the drive and system board.

vYou receive a common error message.

Take the following actions for these common error messages:

CDR-103

The disc in the DVD-ROM drive is not High Sierra, ISO 9660, or UDF format. The DVD-ROM drive does not support the media.

CDR-101

The “not ready reading the drive” situation occurs if you try to access the DVD-ROM drive before the drive is ready. The busy indicator lights when you attempt to access the drive after loading a disc into the loading tray.

Wait until the busy indicator is no longer lit before attempting to access the drive.

v The connectors on the Combo cables that are provided do not fit the connector on your audio adapter.

Some audio adapters might require a special cable. See the documentation that comes with your audio adapter.

B-48X Slimline DVD-ROM Drive: User’s Guide

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Contents 8X Slimline DVD-ROM Drive Page Contents Appendix D. Help and service information Safety Read first Vi 8X Slimline DVD-ROM Drive User’s Guide Part 1 Installation and User’s Guide About this bookRegistering your option Part 2 AppendixesViii 8X Slimline DVD-ROM Drive User’s Guide Installation requirements Installation and User’s GuideProduct description Handling precautions Before you beginDrive controls and connectors Installing the driveOpening the computer Front view of the driveSetting up your computer for DVD video playback Enabling the DMA settingsInstalling the MPEG-2 decoding software Unpacking the driveViewing a DVD movie DVD region codesClick Mediamatics DVD Player Click DVD RegionUsing the DVD-RAM Read function Using single- and double-sided DVD-RAM mediaWhen handling the bare media Removing the disc from the cartridgeCare and maintenance Precautions for handlingCaring for a CD or DVD Caring for the DVD-ROM drive Manually ejecting a discInstalling the drive in slimline IBM systems Power and signal cables for internal drivesLoading components-small form factor desktop model DimmInstalling an optical drive-small form factor desktop model 48X Slimline DVD-ROM Drive User’s Guide Physical specifications Appendix A. Product specificationsPower requirements Media speeds Drive-performance specificationsMedia Compatibility DVD-RAM 48X Slimline DVD-ROM Drive User’s Guide Appendix B. Problem solving 28X Slimline DVD-ROM Drive User’s Guide Appendix B. Problem solving Disc cannot be read. Take the following actions You receive a common error messageThere is no sound from the disc Check Auto Insert Notification Video appears to be choppy or is dropping frames68X Slimline DVD-ROM Drive User’s Guide Changing the Windows 2000 DMA parameter setting Enabling DMA for Windows NT Click Control PanelAppendix D. Help and service information Telephone technical supportSupport 24 hours a day, 7 days a week IBM Warranty for Machines Appendix E. Product warranties and noticesItems Not Covered by Warranty Extent of WarrantyWarranty Service Appendix E. Product warranties and notices Production Status Limitation of LiabilityIBM Warranty for Machines Warranties of ANY Kind Production Status Part 2 Worldwide Country-Unique Terms Asia PacificEUROPE, Middle EAST, Africa Emea Following terms apply to all Emea countriesFollowing terms apply to the country specified Appendix E. Product warranties and notices North America Trademarks IBMFederal Communications Commission FCC Statement Industry Canada Class B emission compliance statement Avis de conformite a la reglementation d’Industrie CanadaDeutsche EMV-Direktive electromagnetische Verträglichkeit European Union emission directiveUnione Europea Directiva EMC Conformidad électromagnética Union Europea Normativa EMCAppendix E. Product warranties and notices 188X Slimline DVD-ROM Drive User’s Guide Page Part Number 10K3799 1P P/N 10K3799