IBM 10K3799 manual Appendix B. Problem solving

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1.Before creating special CONFIG.SYS and AUTOEXEC.BAT files, make a backup copy of these files in a convenient directory. From a DOS prompt, do the following:

a.Type copy CONFIG.SYS CONFIG.IBM and press Enter.

b.Type copy AUTOEXEC.BAT AUTOEXEC.IBM and press Enter.

2.Insert a blank, formatted diskette into the diskette drive.

3.Copy the CONFIG.SYS and AUTOEXEC.BAT files onto the diskette.

4.Turn off the computer and ensure that the system diskette that you created is in the diskette drive.

5.Restart the computer (the computer starts up from the system diskette).

6.Observe the startup messages and ensure the device driver IBMIDECD.SYS loads. When MSCDEX loads, observe the drive letter that the computer assigns to the DVD-ROM drive.

7.Load a data disc into the loading tray; then wait until the Busy indicator is not lit.

8.Attempt to read the disc by typing dir x:, where x is the DVD-ROM drive assigned after the MSCDEX message.

– If the computer is able to read the disc, a conflict probably exists among the device drivers that are loaded by the CONFIG.SYS or AUTOXEC.BAT file. You need to resolve this device conflict. Refer to the documentation that comes with your computer for more information on resolving device conflicts.

– If you are unable to access the disc, you might have a hardware problem. If you are unable to read the disc or a drive letter is not assigned by MSCDEX, go to the next step.

9.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover.

10.Disconnect the IDE and power cables for all IDE devices except the DVD-ROM drive.

11.Configure the DVD-ROM drive as a master and connect it to the last IDE connector on the primary IDE port.

12.Reinstall the computer cover. Reconnect the keyboard; plug the power cords into electrical outlets.

13.Insert the system diskette in the diskette drive and a data disc in the DVD-ROM drive.

14.Restart the computer.

15.Attempt to read the disc by typing dir C: (the DVD-ROM drive is

drive C: because it is the only device that is connected to the IDE port.)

– If the computer is able to read the disc, a conflict probably exists with one of the devices that are installed on your computer. You

Appendix B. Problem solving

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Contents 8X Slimline DVD-ROM Drive Page Contents Appendix D. Help and service information Safety Read first Vi 8X Slimline DVD-ROM Drive User’s Guide Part 2 Appendixes Part 1 Installation and User’s GuideAbout this book Registering your optionViii 8X Slimline DVD-ROM Drive User’s Guide Installation and User’s Guide Installation requirementsProduct description Before you begin Handling precautionsFront view of the drive Drive controls and connectorsInstalling the drive Opening the computerUnpacking the drive Setting up your computer for DVD video playbackEnabling the DMA settings Installing the MPEG-2 decoding softwareClick DVD Region Viewing a DVD movieDVD region codes Click Mediamatics DVD PlayerRemoving the disc from the cartridge Using the DVD-RAM Read functionUsing single- and double-sided DVD-RAM media When handling the bare mediaPrecautions for handling Care and maintenanceCaring for a CD or DVD Manually ejecting a disc Caring for the DVD-ROM drivePower and signal cables for internal drives Installing the drive in slimline IBM systemsDimm Loading components-small form factor desktop modelInstalling an optical drive-small form factor desktop model 48X Slimline DVD-ROM Drive User’s Guide Appendix A. Product specifications Physical specificationsPower requirements Drive-performance specifications Media speedsMedia Compatibility DVD-RAM 48X Slimline DVD-ROM Drive User’s Guide Appendix B. Problem solving 28X Slimline DVD-ROM Drive User’s Guide Appendix B. Problem solving You receive a common error message Disc cannot be read. Take the following actionsThere is no sound from the disc Video appears to be choppy or is dropping frames Check Auto Insert Notification68X Slimline DVD-ROM Drive User’s Guide Changing the Windows 2000 DMA parameter setting Click Control Panel Enabling DMA for Windows NTTelephone technical support Appendix D. Help and service informationSupport 24 hours a day, 7 days a week Appendix E. Product warranties and notices IBM Warranty for MachinesExtent of Warranty Items Not Covered by WarrantyWarranty Service Appendix E. Product warranties and notices Limitation of Liability Production StatusIBM Warranty for Machines Warranties of ANY Kind Production Status Asia Pacific Part 2 Worldwide Country-Unique TermsFollowing terms apply to all Emea countries EUROPE, Middle EAST, Africa EmeaFollowing terms apply to the country specified Appendix E. Product warranties and notices North America IBM TrademarksFederal Communications Commission FCC Statement European Union emission directive Industry Canada Class B emission compliance statementAvis de conformite a la reglementation d’Industrie Canada Deutsche EMV-Direktive electromagnetische VerträglichkeitUnion Europea Normativa EMC Unione Europea Directiva EMC Conformidad électromagnéticaAppendix E. Product warranties and notices 188X Slimline DVD-ROM Drive User’s Guide Page Part Number 10K3799 1P P/N 10K3799