IBM 22P6972 Disc cannot be read. Take the following actions, There is no sound from the disc

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14.Restart the computer.

15.Attempt to read the disc by typing dir C: (the Multi-Burner is drive C because it is the only device that is connected to the IDE port.)

–If the computer is able to read the disc, a conflict probably exists with one of the devices that are installed on your computer. You need to resolve this device driver conflict. Check the configuration jumper settings for the other devices or refer to our device documentation.

–If you are unable to access the disc, you might have a hardware problem. If the Multi-Burner still does not read the data disc, the Multi-Burner might be defective. Go to Appendix D, “Warranty information” on page D-1.

v The disc cannot be read. Take the following actions:

1.The disc might be dirty; clean it as described in “Caring for a CD or DVD” on page 1-10.

2.The disc might be defective; try another disc.

3.The disc is not ISO-9660, High Sierra Group (HSG), or Universal Disc Format (UDS) compatible. Check with your place of purchase.

vThere is no sound from the disc.

1.Check that you are not using a data CD.

2.Adjust the audio-adapter volume control. See the documentation that comes with your audio adapter and audio-CD player program.

3.Turn off the computer, unplug the cables from the electrical outlets for your computer and all attached devices, and remove the computer cover. Ensure that the audio-signal cable connects the Multi-Burner with the sound adapter.

vYou receive an error message.

Take the following actions for these common error messages:

–CDR-103

The disc in the Multi-Burner is not High Sierra, ISO 9660, or UDF format. The Multi-Burner does not support the media.

–CDR-101

A ″not ready reading the drive″ situation occurs when you try to access the Multi-Burner before the drive is ready. The busy indicator lights when you attempt to access the drive after loading a disc into the loading tray. Wait until the busy indicator is no longer lit before attempting to access the drive.

v The connectors on the audio cables that are provided do not fit the connector on your audio adapter.

Some audio adapters might require a special cable. See the documentation that comes with your audio adapter.

You might have to separately purchase an audio cable for the Multi-Burner. If you are using an IBM computer or IBM audio adapter, refer to Appendix D, “Warranty information” on page D-1.

vThe Multi-Burner does not operate and will not allow the disc to eject.

Turn off the computer and straighten a large paper clip to form a tool. The straightened end must extend at least 45 mm (1.8 in.). Insert the extended end into the emergency eject hole on the front of the drive (see “Front view of the drive” on page 1-3). Push the paper clip until the tray opens. Gently pull out the tray until you can remove the disc.

Appendix B. Problem solving B-3

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Contents IBM Multi- Burner User’s Guide Page IBM Multi- Burner User’s Guide Page Contents Appendix E. Notices Safety Read first Vi IBM Multi-Burner User’s Guide Appendices Installation and user’s guideAbout this book Registering your productViii IBM Multi-Burner User’s Guide Software description Installation and user’s guideIBM Drive Letter Access DLA Product descriptionInstallation requirements Handling precautionsBefore you begin Drive controls and connectors Unpacking the drive Installing the driveSetting the configuration jumpers Opening the computerAttaching the cables to the drive Mounting the drive in the bayUsing single and double-sided DVD-RAM media Completing the hardware installationInstalling the software Using the driveRemoving the disc from the cartridge Using the drive with CDs and DVDsSecuring a disc in a vertically mounted drive Using the DVD Player softwareBefore using the software Using the DVD PlayerClick the General Properties tab Using drive letter access DLAUsing roxio VideoWave Click Intervideo WinDVDMaintaining the drive Caring for a CD or DVDCaring for the drive Installation and user’s guide 12IBM Multi-Burner User’s Guide Environmental requirements Appendix A. Product specificationsPhysical specifications Power requirementsWrite speeds Read speedsSelect Control Panel Appendix B. Problem solving2IBM Multi-Burner User’s Guide You receive an error message Disc cannot be read. Take the following actionsThere is no sound from the disc 4IBM Multi-Burner User’s Guide Enabling DMA for Windows 2000 Professional Click Settings Click Control PanelClick the Advanced Settings tab Enabling DMA for Windows MeEnabling DMA for Windows XP Click Control Panel Click Switch to classic viewTelephone technical support Appendix D. Warranty informationWarranty period Service and supportSupport 24 hours a day, 7 days a week Without Warranties of ANY Kind 4IBM Multi-Burner User’s Guide Governing Law Part 2 Country-unique TermsHong Kong and Macau EUROPE, Middle EAST, Africa Emea Following Terms Apply to the Country Specified Italy 10IBM Multi-Burner User’s Guide Trademarks Appendix E. NoticesAvis de conformite a la reglementation d’Industrie Canada Electronic emissions noticesFederal Communications Commission FCC statement Industry Canada Class B emission compliance statementEuropean Union emission directive Union Européenne Directive Conformité électromagnétiqueUnione Europea Directiva EMC Conformidad électromagnética Union Europea Normativa EMC Page Part Number 22P6972
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