Service and support, Call IBM HelpCenter US call

E54-4p.fm Page 10 Friday, January 5, 2001 11:02 AM

Help & Service

Machine Name - E54 Color Monitor (M/T 6331)

Warranty Period - Three (3) Years

See the IBM Statement of Limited Warranty included in this publication for IBM's warranty terms and conditions.

The IBM Machine Warranty worldwide Web site at

http://www-1.ibm.com/servers/support/machine_warranties/ provides a worldwide overview of IBM's Limited Warranty for IBM Machines, a Glossary of IBM definitions, Frequently Asked Questions (FAQs) and Support by Product (Machine) with links to Product Support pages. The IBM Statement of Limited Warranty is also available on this site in 29 languages via pdf files.

Service and support

With the original purchase of an IBM machine, you have access to extensive support coverage. During the IBM machine warranty period, you may call IBM or your reseller for problem determination assistance under the terms of the IBM Statement of Limited Warranty. You may seek help as follows:

Call IBM HelpCenter

In the US call 1-800-772-2227

In Canada (Toronto only) call 416-383-3344 (all others) call 1-800-565-3344

In other countries, contact your dealer, retailer, or other IBM authorized servicer. Before calling, please have available as much of the following information as possible:

1.Type, model and serial number from the label on the back of your monitor.

2.Purchase receipt.

3.Description of problem.

4.Computer type and model.

5.System configuration (hardware fitted etc.).

6.System BIOS version number.

7.Operating System and version number.

8.Display driver version number.

If possible, stay by your computer system. Your technical support representative might want to go through the problem with you during the call.

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