Cisco Systems 78-17434-01 Rev. A0 manual Submitting a Service Request

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Obtaining Technical Assistance

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

	Cisco SFS 7008P InfiniBand Server Switch Installation and Configuration Note
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Contents Product number PID=78-17434-01 Rev. A0 Safety Overview Parts ListRequired Tools, Equipment, and Personnel Before You Install Verifying Basic HardwareBack of Unit Cisco SFS 7008P Switch Front ViewWithout Bezel LIM and Fabric Module Connections Ground yourself using an approved ground wrist-strap Unscrew Extra Mounting Brackets from the Chassis Installing Optional High-Availability Components Installing Host Channel Expansion Card Linux Drivers Usr/local/cisco/mpi/mpich/bin Usr/local/cisco/bin Found New Hardware Wizard WIZARD.TIF Run Topspin-ib-W2k-releaseNumber.exe Installing Host Channel Expansion Card Windows 2003 Drivers Testing Dialog Box Ignore the Found New Hardware Wizard Windows Launching the SFS Chassis Manager Optional Restarting Windows ServerSFS Chassis Manager Log-In Window Installing the SFS Element Manager GUI Optional SFS Chassis Manager Opening Front ViewTroubleshooting Cisco Technical Support WebsiteTranslated Safety Warnings Submitting a Service RequestDefinitions of Service Request Severity Bewaar Deze Instructies Conservare Queste Istruzioni 78-17434-01 Rev. A0 GEM Disse Anvisninger 78-17434-01 Rev. A0 Cisco.com Obtaining DocumentationDocumentation Feedback Product Documentation DVDReporting Security Problems in Cisco Products Cisco Product Security OverviewObtaining Technical Assistance Cisco Technical Support & Documentation WebsiteSubmitting a Service Request Obtaining Additional Publications and Information Obtaining Additional Publications and Information Obtaining Additional Publications and Information Obtaining Additional Publications and Information