Cisco Systems Cisco SFS 7008P InfiniBand Server Switch Definitions of Service Request Severity

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Obtaining Additional Publications and Information

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

 

 

Cisco SFS 7008P InfiniBand Server Switch Installation and Configuration Note

 

 

 

 

 

 

 

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Contents Product number PID=78-17434-01 Rev. A0 Parts List Safety OverviewRequired Tools, Equipment, and Personnel Verifying Basic Hardware Before You InstallBack of Unit Cisco SFS 7008P Switch Front ViewWithout Bezel LIM and Fabric Module Connections Ground yourself using an approved ground wrist-strap Unscrew Extra Mounting Brackets from the Chassis Installing Optional High-Availability Components Installing Host Channel Expansion Card Linux Drivers Usr/local/cisco/mpi/mpich/bin Usr/local/cisco/bin Found New Hardware Wizard WIZARD.TIF Run Topspin-ib-W2k-releaseNumber.exe Installing Host Channel Expansion Card Windows 2003 Drivers Testing Dialog Box Ignore the Found New Hardware Wizard Windows Restarting Windows Server Launching the SFS Chassis Manager OptionalSFS Chassis Manager Log-In Window SFS Chassis Manager Opening Front View Installing the SFS Element Manager GUI OptionalCisco Technical Support Website TroubleshootingSubmitting a Service Request Translated Safety WarningsDefinitions of Service Request Severity Bewaar Deze Instructies Conservare Queste Istruzioni 78-17434-01 Rev. A0 GEM Disse Anvisninger 78-17434-01 Rev. A0 Product Documentation DVD Obtaining DocumentationDocumentation Feedback Cisco.comCisco Product Security Overview Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Obtaining Technical AssistanceSubmitting a Service Request Obtaining Additional Publications and Information Obtaining Additional Publications and Information Obtaining Additional Publications and Information Obtaining Additional Publications and Information