Definitions of Service Request Severity

Obtaining Additional Publications and Information

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Cisco MeetingPlace Audio Server Release 5.2 DVD-ROM Upgrade Procedure

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DVD-ROM specifications

Cisco Systems has long been a leader in networking and telecommunications technology, providing a wide array of products and services designed to enhance connectivity and optimize network performance. Among its diverse offerings, the Cisco Systems DVD-ROM stands out as a unique tool that provides users with comprehensive resources, technical documentation, and applications for Cisco's suite of networking solutions.

The Cisco Systems DVD-ROM is designed as a complete multimedia resource, primarily aimed at IT professionals, network administrators, and technical support personnel. One of its main features is the extensive collection of technical manuals and documentation, which covers everything from installation guides to configuration best practices. This wealth of information enables users to gain a deeper understanding of Cisco products and effectively address common networking challenges.

Another notable characteristic of the Cisco Systems DVD-ROM is its compatibility with various operating systems and devices. This ensures that users can seamlessly access content, whether they are using a desktop, laptop, or even certain mobile devices. The DVD-ROM is structured to accommodate a user-friendly interface, which allows for easy navigation through the extensive library of documents and applications. Users can quickly locate the information they need, making troubleshooting and learning more efficient.

In addition to documentation, the DVD-ROM often includes software tools and utilities designed to enhance network management and performance. These tools may feature diagnostic utilities, configuration applications, and system emulators, giving users the ability to experiment with different configurations without impacting live environments. This hands-on approach to learning can be particularly beneficial for individuals preparing for Cisco Certification exams or seeking to expand their technical skill set.

The DVD-ROM is also periodically updated, ensuring that users have access to the latest features, security protocols, and best practices. By providing timely updates, Cisco ensures that professionals stay informed about advancements in networking technologies and can implement the most current solutions within their organizations.

Moreover, the inclusion of multimedia content such as video tutorials and interactive training modules further enhances the learning experience. These resources cater to various learning styles, making complex topics more accessible and engaging.

In summary, the Cisco Systems DVD-ROM serves as an invaluable asset for network professionals. Its combination of comprehensive documentation, software tools, and multimedia resources empowers users to effectively leverage Cisco’s extensive technology portfolio, fostering greater efficiency and proficiency in networking operations. With ongoing updates and a user-friendly interface, the DVD-ROM not only facilitates immediate problem-solving but also supports long-term professional development in the ever-evolving field of networking.