Cisco Systems 4031761, DPC3925, EPC3925, 4031762, 4033836 Common Troubleshooting Issues

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Frequently Asked Questions

Q.How does the residential gateway connect to my computer?

A.The residential gateway connects to the PC using a wireless connection or the 10/100/1000BASE-T Ethernet port on your PC. If you want to use an Ethernet interface, Ethernet cards available from your local PC or office supply retailer, or from your service provider. For best performance over an Ethernet connection, your PC should be equipped with a Gigabit Ethernet card.

Q.After my residential gateway is connected, how do I access the Internet?

A.Your local service provider becomes your Internet Service Provider (ISP). They

offer a wide range of services including e-mail, chat, news, and information services. Your service provider will provide the software you will need.

Q.Can I watch TV and surf the Internet at the same time?

A.Absolutely! If you subscribe to cable television service, you can watch TV and use your residential gateway at the same time by connecting your TV and your residential gateway to the cable network using an optional cable signal splitter.

Common Troubleshooting Issues

I don't understand the front panel status indicators

See Front Panel LED Status Indicator Functions (on page 99), for more detailed information on front panel LED status indicator operation and function.

The residential gateway does not register an Ethernet connection

Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed. If you purchase and install an Ethernet card, follow the installation instructions very carefully.

Verify the status of the front panel status indicator lights.

The residential gateway does not register an Ethernet connection after connecting to a hub

If you are connecting multiple PCs to the residential gateway, you should first connect the modem to the uplink port of the hub using the correct crossover cable. The LINK LED of the hub will illuminate continuously.

The residential gateway does not register a cable connection

The modem works with a standard 75-ohm RF coaxial cable. If you are using a different cable, your residential gateway will not function properly. Contact your cable service provider to determine whether you are using the correct cable.

Your NIC card or USB interface may be malfunctioning. Refer to the troubleshooting information in the NIC or USB documentation.

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Contents This Document Important Safety InstructionsImportant Safety Instructions Aviso a los instaladores de sistemas Catv Mitteilung für CATV-TechnikerGround the Product Power Source WarningProtect the Product from Lightning Verify the Power Source from the On/Off Power LightProtect the Product When Moving It Check Product SafetyTelephone Equipment Notice Canada EMI Regulation Declaration of ConformityDynamic Frequency Selection DFS Dual Band Frequencies Canada Radiation Exposure StatementsAustralia CE Compliance France Italy Latvia National RestrictionsAntennas Introduction Benefits and FeaturesIntroduction Whats In the Carton? Front Panel Description Back Panel Description Back Panel Description Minimum System Requirements for a PC What Are the System Requirements for Internet Service?Minimum System Requirements for Macintosh System Requirements for an Ethernet ConnectionDo Not Have a High-Speed Internet Access Account Want to Use the Application Server for Telephone Service Already Have an Existing High-Speed Internet Access AccountRev B Before You Begin How Do I Mount the Modem on a Wall? OptionalLocation and Dimensions of the Wall-Mounting Slots Mounting the Residential Gateway on a Wall Telephone Wiring Requirements What Are the Requirements for Telephone Service?Number of Telephone Devices Telephone Device TypesTo connect devices Connecting and Installing Internet DevicesRev B Rev B Logging in to the Gateway for the First Time How Do I Configure My Docsis Residential Gateway?How Do I Configure My Docsis Residential Gateway? Setup Quick Setup Configuring Quick Settings Wlan Configuring Your Network Settings Setup Lan SetupLAN  Connected Devices Summary Dhcp Pre-assigned Dhcp IP Addresses Starting IP AddressSection Field Description Maximum Number of Dhcp Users Setup DdnsClient Lease Time LAN Static DNS Domain Name ServerDdns Disabling Ddns Factory Default SettingsWireless Basic Settings Configure Wireless SettingsWi-Fi Protected Setup WPS Wi-Fi Protected Setup Configuration Section Field Description Basic SettingsWPS Push Button Setup Option WPS Setup Using the Gateway PIN Option Wireless Configuration Section Field Description Basic Settings Wireless NetworkNetwork Mode Only, B/G Mixed, B/G/N Mixed factory defaultSection Field Description Wireless Network Name Ssid Wireless Wireless SecurityBssid Broadcast SsidSection Field Description Wireless Wireless Security Mode Wireless Security Page DescriptionWEP Field DescriptionsSecurity for Personal Networks WPA or WPA2 Personal Modes WPAConfigure Wireless Settings Wireless MAC Filter Page Description Wireless MAC FilterSection Field Description Access Access Restriction Wireless Advanced SettingsMAC Address Filter List Wireless Advanced Settings Page Description Beacon Interval CTS Protection ModeFragmentation Threshold Section Field Description Dtim IntervalRTS Threshold Wireless WDS Settings Page Description Wireless WDS SettingsWDS Wireless QoS Page Description Wireless QoSDisable Section Field Description No ACK EnableSecurity Firewall Configure SecuritySection Field Description Firewall SPI Firewall Protection Section Field Description Filters Filter Proxy Block IP Flood Detection checked factory defaultBlock Pop-Up Windows Block Web Page CookiesSecurity VPN Passthrough Disable Pptp PassthroughVPN IPSec PassthroughSecurity VPN Security VPN Tunnel Page Description Fqdn Section Field Description RemoteKey Management Key Exchange Method Auto IKE Section Field Description KeyManual Phase 1 Operation Mode Advanced SettingsSection Field Description Status Connected or DisconnectedView Log Access Restrictions IP Address Filtering Control Access to the GatewayAccess Restrictions MAC Address Filtering Function Keys Access Restrictions Basic Rules Add Rule Parental Control check box and click ApplyRemove Rule Keyword ListSection Field Description Override the Password Block Access to WebsitesRe-Enter Password Access DurationAccess Restrictions Time of Day Rules Page Description Access Restrictions Time of Day RulesAccess Restrictions User Setup Access Restrictions User Setup Page Description Section Field Description Inactivity Time Access Restrictions Local LogOverview Configure Applications and GamingApplications & Gaming Port Filtering Applications and Gaming Port Filtering Page DescriptionTCP Applications & Gaming Port Range ForwardingUDP Section Field Description Port Range Forwarding Start Applications and Gaming Port Range Forward Page DescriptionEnd IP AddressForwarded Range Start Port Applications & Gaming Port Range TriggeringSection Field Description End Port Applications & Gaming DMZDMZ Applications and Gaming DMZ Page DescriptionDMZ Hosting Select the desired optionAdministration Management Page Description Administration ManagementManage the Gateway WAN MTU Management Port Field Description Remote Access Remote ManagementUPnP IgmpSection Field Description Reporting Mail Alerts Administration ReportingSmtp Mail Server Mail Address for Alert LogsView Log Administration Diagnostics Administration Backup & Restore Restore Factory Defaults Administration Factory DefaultsStatus Gateway Monitor Gateway StatusMAC Address CM MAC Address Current TimeSection Field Description Internet Connection IP Address Status Local NetworkDNS1-3 WinsEnd IP Address Status Wireless Network Name Ssid Status Wireless Page DescriptionWide Channel SecurityDocsis WAN Page Description Status Docsis WANMonitor Gateway Status How Do I Configure TCP/IP Protocol? Frequently Asked QuestionsHow Do I Renew the IP Address on My PC? Renewing the IP Address on Windows NT, 2000, or XP Systems How do I arrange for installation?What if I dont subscribe to cable TV? Dont understand the front panel status indicators Common Troubleshooting IssuesHow does the residential gateway connect to my computer? Can I watch TV and surf the Internet at the same time?Check and Correct Tips for Improved PerformanceStep Front Panel LED Status Indicator Functions100 Rev B Front Panel LED Status Indicators During Normal Conditions Normal Operations AC Power appliedSpecial Conditions Front Panel LED Status Indicators During Special ConditionsPublication Disclaimer TrademarksCopyright Software and Firmware Use104 Rev B If You Have Questions For Information
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4031761, 4033836, DPC3925, 4031762, EPC3925 specifications

Cisco Systems is a leading global technology company known for its networking hardware, software, and telecommunication equipment. Among its expansive product line, the DPQ2160 DOCSIS 2.0 modem series and the EPC3925 are significant models utilized in various internet service delivery scenarios.

The DPQ2160 is a DOCSIS 2.0 compliant modem that offers an efficient solution for cable internet services. It features an advanced design to enhance data transfer rates and is compatible with both downstream and upstream channels. With a maximum downstream data rate of 38 Mbps, this modem supports high-speed internet access ideal for home and small business environments. It also ensures reliable connectivity through its robust channel bonding capabilities, which allow multiple data streams. Additionally, the DPQ2160 integrates a user-friendly web interface for easy management and configuration, making it simple for users to troubleshoot and monitor their connection.

Cisco’s EPC3925 is a versatile gateway that satisfies both broadband connectivity and Wi-Fi needs. It combines DOCSIS 3.0 capabilities, enabling high-definition video streaming, online gaming, and other bandwidth-intensive applications. The EPC3925 supports various wireless standards, including 802.11n, providing a strong and reliable Wi-Fi connection throughout homes or offices. Its dual-band feature ensures users can connect multiple devices while minimizing interference. Furthermore, the EPC3925 offers advanced security features, including built-in firewall capabilities and support for Wi-Fi Protected Access (WPA) encryption, which safeguards users' networks.

Both the DPQ2160 and EPC3925 incorporate technologies aimed at improving user experience. They are designed for easy setup, often featuring plug-and-play capabilities that allow for rapid installation without the need for extensive configuration knowledge. Cisco’s emphasis on quality and reliability ensures that these devices consistently provide the performance required in today’s data-driven world.

The models also demonstrate strong backward compatibility with earlier DOCSIS versions, ensuring that users can maintain their internet service even if they have older infrastructure. This versatility is vital for service providers, allowing them to deploy these devices in various scenarios with minimum disruption.

Overall, Cisco's DPQ2160 and EPC3925 modems reflect the company’s commitment to driving connectivity and communication innovations, providing users with essential tools for navigating an increasingly online world. With advanced features and robust performance, these devices exemplify Cisco's dedication to ensuring seamless and secure internet access.