Cisco Systems SN 5428-2 manual TAC Case Priority Definitions

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Preface

Obtaining Technical Assistance

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

 

Cisco SN 5428-2 Storage Router Hardware Installation Guide

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OL-4797-01

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Contents Cisco SN 5428-2 Storage Router Hardware Installation Guide Page Cisco SN 5428-2 Storage Router Hardware Installation Guide Page N T E N T S Front-Panel LEDs Cable and Port Pinouts B-1 Viii Audience OrganizationConventions This document uses the following conventionsCisco.com Related DocumentationObtaining Documentation Documentation Feedback Documentation CD-ROMOrdering Documentation Obtaining Technical Assistance Cisco TAC Website Opening a TAC CaseTAC Case Priority Definitions Obtaining Additional Publications and Information Xvi Product Overview SN 5428-2 Basic Description SN 5428-2 Storage Router ChassisPort Descriptions SN 5428-2 Storage Router Ports10/100 Ethernet Management Port Gigabit Ethernet PortsConsole Port 10/100 Ethernet HA PortFront-Panel LEDs Fibre Channel PortsLED SN 5428-2 Storage Router Software Configuration Fan Assembly Chassis AirflowPower Supply Rear Panel, Power ConnectorOL-4797-01 Installing the SN 5428-2 Storage Router Read Safety Notices Installing the SN 5428-2 Storage Router Read Safety Notices OL-4797-01 Site Planning Installing the SN 5428-2 Chassis Installing on a Table or a ShelfRack-Mounting the SN 5428-2 Storage Router Left RightRear Front Removing Screws from the Sides Assembling the Rack Rails Attaching the Rails to the Rack Sliding the Chassis into the Rack Securing the Chassis to the Rack Attaching the Optional Cable Guide Attaching the Cable GuidesInstalling SFP Modules 10 LC Connector and Fiber-Optic SFP Module Mylar Tab SFP Modules 11 Mylar Tab SFP ModuleActuator/Button SFP Modules 13 Removing a Mylar Tab SFP Module15 Inserting an Actuator/Button SFP Module 16 Removing an Actuator/Button SFP Module from a Port Bale Clasp SFP Modules 17 Bale Clasp SFP Module19 Removing a Bale Clasp SFP Module with Your Index Finger 85667 Connecting to Gigabit Ethernet and Fibre Channel Ports Connecting to a Gigabit Ethernet Port Connecting to a Fibre Channel PortConnecting to the 10/100 Ethernet Management and HA Ports 21 Connecting to the 10/100 Management and HA PortsConnecting to the Console Port Stop Bits Flow ControlConnecting Power 22 Connecting the Console Cable23 Power Set to Off Verifying Installation Verifying Start-up OperationsVerify That Network Connections Are Operational Verify That Fibre Channel Connections Are OperationalWhere to Go Next Troubleshooting Solving Problems at the Component LevelIdentifying Startup Problems Troubleshooting the Power Supply Troubleshooting a Network or Fibre Channel Port Connection Troubleshooting a Connection to a Gigabit Ethernet PortTroubleshooting Troubleshooting a Connection to a Fibre Channel Port Contacting Customer Service OL-4797-01 Technical Specifications Fuse F1 rating Cable and Port Pinouts Gigabit and Fibre Channel Ports850 62.5 0625 300 m 125 150 m 50.0 500 m 10/100 Ethernet Management and HA Ports Figure B-1 Straight-Through CablesPin Signal Direction Description Console PortRTS OL-4797-01 Numerics IN-2 IN-3 IN-4
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SN 5428-2 specifications

Cisco Systems SN 5428-2 is a highly versatile and advanced network storage solution designed to meet the demands of data center environments. This robust storage appliance integrates cutting-edge technologies to provide high performance, reliability, and scalability, making it an ideal choice for organizations looking to enhance their data management capabilities.

One of the main features of the SN 5428-2 is its high-density architecture, which allows for efficient utilization of space while providing ample storage capacity. The system supports multiple drive configurations, including HDDs and SSDs, enabling users to tailor their storage solutions based on performance needs and budget constraints. With a significant amount of raw capacity available, organizations can effortlessly handle large volumes of data and support intensive workloads.

The SN 5428-2 boasts advanced data protection technologies, ensuring that critical information is safeguarded against loss or corruption. Features like RAID support provide redundancy and fault tolerance, while snapshot and cloning capabilities offer quick recovery options in case of data breaches or system failures. Additionally, built-in encryption features help protect sensitive data both at rest and in transit.

The appliance incorporates state-of-the-art networking capabilities as well. With support for various network protocols, including iSCSI and Fibre Channel, the SN 5428-2 can seamlessly integrate into existing infrastructures. This adaptability allows for easy connection with different servers and storage systems, facilitating a more cohesive and efficient operational environment.

Furthermore, the SN 5428-2 is designed with scalability in mind. Organizations can start with a basic configuration and expand as their storage needs grow by adding additional drives or connecting more appliances. This flexibility ensures that businesses can continue to meet their evolving data demands without the need for complete system overhauls.

Management and monitoring of the SN 5428-2 are simplified through a user-friendly interface that provides real-time insights into system performance, capacity utilization, and health status. Administrators can easily configure and manage storage resources, making operational tasks more efficient.

In summary, Cisco Systems SN 5428-2 stands out in the realm of storage solutions by combining high density, robust data protection, advanced networking capabilities, and remarkable scalability. Its thoughtful design and features make it an essential tool for organizations looking to enhance their data storage infrastructure and improve overall performance. With its reliable and efficient performance, the SN 5428-2 is well-suited for a wide array of data center applications.
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