Cisco Systems OL-9977-05 manual Finding the Product Serial Number, Submitting a Service Request

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Preface

Obtaining Technical Assistance

Finding the Product Serial Number

The access point serial number is on the right side of the housing (refer to Figure 1).

Figure 1

Location of Serial Number Label

SN: XXXNNNNXXXX

155960, 781-00455-01 A0

The access point serial number label contains the following information:

•Model number, such as AIR-LAP1510AG-A-k9 or AIR-LAP1505G-A-k9

•Serial number, such as WCN0636279B (11 alphanumeric digits)

•MAC address, such as 00abc65094f3 (12 hexadecimal digits)

•Location of manufacture, such as Made in Singapore

You need your product serial number when requesting support from the Cisco Technical Assistance Center.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

Cisco Aironet 1500 Series Outdoor Mesh Access Point Hardware Installation Guide

 

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Contents Americas Headquarters Page N T E N T S Mesh Network English Translation B-5 OL-9977-05 Objectives PrefaceAudience OrganizationBewaar Deze Instructies ConventionsSäilytä Nämä Ohjeet Guarde Estas Instruções GEM Disse Anvisninger Viii Obtaining Documentation Related PublicationsCisco Product Security Overview Documentation FeedbackCisco.com Product Documentation DVD Ordering DocumentationProduct Alerts and Field Notices Reporting Security Problems in Cisco ProductsCisco Support Website Obtaining Technical AssistanceFinding the Product Serial Number Submitting a Service RequestObtaining Additional Publications and Information Definitions of Service Request SeverityPreface Obtaining Additional Publications and Information Xvi Overview Hardware Features, Network Configuration Examples,Access Point Connectors Hardware FeaturesExternal Antennas ConnectorsSingle or Dual Radio Operation Part Number Model Gain dBi Multiple Power SourcesEthernet Port Optional Hardware Network Configuration ExamplesMetal Enclosure Point-to-Point Bridging Wireless BackhaulMesh Network Point-to-Multipoint BridgingTypical Mesh Configuration Using Access Points Layer 2 and Layer 3 Network Operation Typical Layer 3 Access Point Network Configuration ExampleTypical Layer 2 Access Point Network Configuration Example OL-9977-05 Mounting Instructions Tools and Materials Unpacking the Access PointPackage Contents Safety Information Safety Precautions FCC Safety Compliance StatementAvoiding Damage to Radios in a Testing Environment Site Surveys Installation GuidelinesBecoming Familiar with Access Point Installation Components Before Beginning the InstallationComponents in a Typical Access Point Installation Streetlight Power Tap Adapter Installation Choose Security MAC Filtering New Enabling Zero Touch Configuration on the ControllerInstallation Options Mounting the Access PointConfiguring a RAP Access Point Mounting Orientations Preferred Horizontal Orientation 5illustrates the access point vertical orientation Access Point Mounting Plate and Carriage Bolts Mounting Plate Screw Hole Locations Roof-Overhang InstallationMounting the Access Point on a Pole Adjustment Plate Attached to the Mounting Plate Pole Clamp and Clamp Adjustment Plate Mounted on a Pole 10 Access Point Attached to the Pole Clamp Streetlight Pole Installations Grounding the Access PointS c o C o n f i d e n t i a l D r a ft 11 Using the Streetlight Power Tap Adapter What to Do Next Troubleshooting Controller MAC Filter List Guidelines for Using the Access PointsMisconfigured Mesh Access Point IP address Using Dhcp OptionMisconfigured Bridge Shared Secret Key Verifying Controller Association Access Point PowerTranslated Safety Warnings OL-9977-05 Declarations of Conformity Regulatory Information For Home or Office USE Canadian Compliance Statement Vcci Statement for Japan Industry CanadaChinese Translation Declaration of Conformity for RF ExposureEnglish Translation Access Point Models Operation of Cisco Aironet Access Points in BrazilCCK Access Point SpecificationsANSI/IEEE C62.41 Channels and Power Levels OL-9977-05 Pin Number Signal Name Connector PinoutsVDC power + Figure F-1 Typical Priming Configuration Priming Access Points Prior to DeploymentAppendix F Priming Access Points Prior to Deployment Appendix F Priming Access Points Prior to Deployment OL-9977-05 Configuring Dhcp Option Overview Access Point Vendor Class Identifier VCIQuotation marks must be included Configuring Option 43 for 1000 Series Access PointsType + Length + Value Configuring Option 43 for 1500 Series Access Points OL-9977-05 D E IN-2 IN-3 IN-4

OL-9977-05 specifications

Cisco Systems OL-9977-05 is a pivotal reference guide that caters to networking professionals seeking an in-depth understanding of Cisco's infrastructure and certification processes. It encapsulates the essence of modern networking technologies, emphasizing the importance of robust, scalable, and secure network architectures.

One of the primary features of the OL-9977-05 document is its comprehensive overview of Cisco's routing and switching technologies. It covers essential protocols such as OSPF, EIGRP, and BGP, explaining how these dynamic routing protocols contribute to efficient data transmission across diverse networks. Cisco’s focus on interoperability ensures that various systems can communicate smoothly, a critical characteristic in today’s multi-vendor environments.

Security is a cornerstone of Cisco's offerings, and OL-9977-05 delves into advanced security frameworks, including the implementation of firewalls, intrusion prevention systems, and VPNs. It emphasizes the significance of securing both physical and virtual network components to thwart cyber threats. The documentation highlights Cisco's security technologies, such as Cisco Umbrella and Cisco SecureX, providing insights into creating a resilient and secure network.

Another salient feature of the OL-9977-05 is its focus on emerging technologies like software-defined networking (SDN) and network function virtualization (NFV). These technologies represent a paradigm shift in how networks are designed and managed, allowing for more flexible, efficient, and programmable network resources. The guide explores Cisco's innovations in these areas, such as the Cisco ACI and Cisco DevNet, which facilitate the automation and orchestration of network services.

Collaboration and communication tools are also well-covered within the document, highlighting Cisco’s Unified Communications solutions. These tools enhance productivity by enabling seamless communication across various platforms and devices. The integration of cloud services further extends the capabilities of these solutions, aligning with modern business needs.

In conclusion, Cisco Systems OL-9977-05 serves as an essential resource for networking professionals. Its focus on advanced routing and switching, robust security protocols, cutting-edge technologies like SDN and NFV, and collaboration tools provides a holistic view of Cisco's network solutions. This documentation not only supports Cisco certification preparation but also serves as a valuable reference for real-world networking scenarios, ensuring that professionals are well-equipped to tackle the challenges of contemporary network management.
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