Cisco Systems 2600XM, 2612 Obtaining Technical Assistance, Cisco Technical Support Website

Page 26

11Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.

Cisco Technical Support Website

The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

26

Page 25 Page 27
Image 26
Page 25 Page 27
Contents Cisco 2600XM Series and Cisco 2612 Routers Replacement, Repair, or Refund Policy for Hardware Cisco 90-Day Limited Hardware Warranty TermsDuration of Hardware Warranty To Receive a Return Materials Authorization RMA NumberInstall Chassis Documents, Equipment, and ToolsImportant Safety Instructions OBS! Spara Dessa Anvisningar Guarde Estas Instruções GEM Disse Anvisninger Metal object to the terminals. Statement Installing the Chassis Rack-Mounting the ChassisBracket Installation for Front Mounting in 19-Inch Rack Attaching BracketsBracket Installation for Rear Mounting in 19-Inch Rack Installing Chassis in Rack Attaching Rubber FeetAttaching to Wall Installing on a DesktopGrounding the Chassis Voltages. Statement Connect CablesSystem Management Connections Port Color Connected To CableConnecting the Router to DC Power Power ConnectionsConnecting Routers to AC Power DC Wiring RequirementsWiring Procedure for Nominal 48 VDC Input Step TipPort or Connection Port Type, Color Connected To Cable Connecting Routers to the Cisco Redundant Power SystemWAN, LAN, and Voice Connections Front Panel Indicators Power Up the RouterChecklist for Power-Up Power-Up ProcedurePerform Initial Configuration Initial Configuration Using the Setup Command Facility Enter a host name for the router this example uses Initial Configuration Using the CLI Manual Configuration Configuration appearsInterface Numbering WAN and LAN Interface NumberingVoice Interface Numbering Where to Go NextTo access documentation on Cisco.com Documentation Feedback To access documentation using Cisco Connection Online CCOObtaining Documentation Cisco.comObtaining Technical Assistance Submitting a Service RequestDefinitions of Service Request Severity Cisco Technical Support WebsiteObtaining Additional Publications and Information USA

2612, 2600XM specifications

The Cisco Systems 2600XM series, notably including the 2612 model, represents a significant evolution in the world of routers, offering medium-sized businesses and branch offices a robust platform for meeting their networking needs. Released as part of the Cisco 2600 series, the 2612 router is renowned for its versatility and performance, striving to address various connectivity and networking challenges.

One of the standout features of the Cisco 2612 is its modular architecture, allowing users to customize the router based on specific requirements. It has two slots for interface cards, enabling the integration of various WAN technologies like T1, E1, ISDN, and more. This flexibility ensures that organizations can adapt their routing capabilities to changing demands without needing a complete hardware overhaul.

The router showcases advanced capabilities for both routing and security. It supports a wide range of routing protocols, including OSPF, EIGRP, and RIP, making it suitable for diverse network environments. Additionally, the Cisco 2612 incorporates security features such as access control lists (ACLs) and encryption options, facilitating secure data transmission and protection against unauthorized access.

Performance is another critical aspect of the Cisco 2612, which is equipped with a powerful CPU and sufficient RAM to handle multiple processes simultaneously. This makes it capable of delivering reliable performance even under heavy workloads. The router can handle both voice and data traffic, supporting voice-over-IP (VoIP) applications and providing a seamless communication experience for users.

In terms of connectivity, the Cisco 2612 supports Ethernet interfaces along with modular WAN connection options, ensuring compatibility with various networking setups. This adaptability makes it an ideal choice for businesses looking to integrate legacy systems with more modern technologies.

Moreover, the Cisco 2600XM series, including the 2612, offers enhanced scalability. As an organization grows, the router can be upgraded with new interface cards or modules to support increased bandwidth or new services, ensuring continued relevance in a rapidly changing technological landscape.

In conclusion, the Cisco 2600XM series 2612 router stands out due to its modularity, robust performance, and security features. It successfully addresses the needs of medium-sized enterprises, making it a go-to solution for businesses aiming to build a reliable and scalable network infrastructure. With its comprehensive array of features, the 2612 continues to play a crucial role in meeting modern connectivity demands.
Top Page Image Contents