Brocade Communications Systems 53-1001778-01 manual Getting technical help, FT00X0054E9

For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site:

http://www.fibrechannel.org

Getting technical help

Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available:

1.General Information

•Switch model

•Switch operating system version

•Software name and software version, if applicable

•Error numbers and messages received

•supportSave command output

•Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions

•Description of any troubleshooting steps already performed and the results

•Serial console and Telnet session logs

•syslog message logs

2.Switch Serial Number

The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below.:

*FT00X0054E9*

FT00X0054E9

The serial number label is located as follows:

•Brocade 200E—On the nonport side of the chassis

•Brocade 300, 4100, 4900, 5100, 5300, 7500, 7500E, 7800, 8000, VA-40FC, and Brocade Encryption Switch—On the switch ID pull-out tab located inside the chassis on the port side on the left

•Brocade 3014—On the top of the chassis, under the insertion arm

•Brocade 3016 and 4012—On the bottom of the switch module

•Brocade 3250, 3850, and 7600—On the bottom of the chassis

•Brocade 3900— Nonport side of the chassis

•Brocade 4016—On the top of the switch module

•Brocade 4018—On the top of the blade

•Brocade 4020 and 4024—On the bottom of the switch module

•Brocade 5000—On the switch ID pull-out tab located on the bottom of the port side of the switch

xiv	Brocade SMI Agent User’s Guide
	53-1001778-01