Extron electronic QSD 204 D manual Troubleshooting, Operating Problems

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Troubleshooting

This section gives recommendations on what to do if you have problems operating the QSD 204, and it provides examples and descriptions for some image problems you might encounter.

The following are some tips to help you in troubleshooting.

1.Some symptoms may resemble others, so you may want to look through all of the examples before attempting to solve the problem.

2.Be prepared to backtrack in case the action taken doesn’t solve the problem.

3.It may help to keep notes and sketches in case the troubleshooting process gets lengthy. This will also give you something to discuss if you call for technical support.

4.Try simplifying the system by eliminating components that may have introduced the problem or made it more complicated.

5.For sync-related problems: Portable digital projectors are designed to operate close to the video source. Sync problems may result from using long cables or from improper termination. A sync adapter, such as Extron’s ASTA (active sync termination adapter), may help solve these problems.

6.For LCD and DLP projectors and plasma displays: In addition to the sync- related information above, check the user’s manual that came with the projector for troubleshooting tips, as well as for settings and adjustments. Each manufacturer may have its own terms, so look for terms like “auto setup”, “auto sync”, “pixel phase”, and “tracking”.

Operating Problems

The table below shows some common operating problems and their solutions.

Problem

Cause

Solution

No image appears.

The input signal is

Attach an input device that is

 

incompatible.

compatible with NTSC 3.58,

 

 

NTSC 4.43, PAL, or SECAM.

 

Freeze mode was

Deactivate freeze mode

 

entered when the

 

 

image was black.

 

 

 

 

The image is frozen.

Freeze mode is on.

Deactivate freeze mode.

 

 

If that does not work, unplug the

 

 

power cord from the decoder,

 

 

then plug it back in.

The image is green.

The output sync

 

is configured for

 

sync on green.

Turn off sync on green.

The image is too soft.

The detail level

Change the detail level.

 

needs to be

 

 

changed.

 

QSD 204 • Installation and Operation 2-17

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Contents QSD Safety Instructions English PrecautionsConsignes de Sécurité Français Sicherheitsanleitungen DeutschRear panel video inputs Quick Start QSDApplication example Rear panel video outputsMain menu Default Cycle menuInput Configuration menu Exit menu Output Configuration menuAdvanced Configuration menu Executive Mode menu Picture Adjustments menuTable of Contents Table of Contents, cont’d One Introduction Features and OptionsAbout this Manual About the QSDOptions and accessories Introduction, cont’d Installation and Operation QSD 204 Installation and Operation Tabletop/desktop placementMounting the Decoder Rack mountingMounting the QSD 204 on the underside of furniture Under-furniture mountingApplication diagram Rear Panel FeaturesQSD 204 D rear panel connectors Example application of the QSDOnly the QSD 204 D model has an SDI connector Installation and Operation, cont’d Picture adjustment buttons Front Panel FeaturesInput selection buttons QSD 204 front panelLCD menu display and controls Menu buttonNext button Moving through menus by using front panel controls Menus, Configuration, and AdjustmentsDefault menus Menu overviewMain menus Input ConfigurationOutput Configuration Filter mode Advanced ConfigurationSerration pulse removal Serration Detail controlAutoswitch Autosw mode Blue modeEnhanced Enh mode Exit Menu Color, tint, brightness, contrast, centering, blanking Image AdjustmentsExecutive Mode Input ResetSystem Reset Image adjustments IR 901 Infrared Remote ControlFreezing an input Selecting an inputOperating Problems TroubleshootingInstallation and Operation, cont’d Three Host-to-decoder communications Serial CommunicationRS-232 Programmer’s Guide Ascii to Hex conversion table Using the command/response tablesSymbol definitions Serial Communication, cont’d Command Ascii Command Response Additional descriptionExecutive mode Firmware version, part number & information requests Command Ascii Command Response Values Command/response table for special function SIS commandsControl Software for Windows Installing the softwareUsing the control program Using the help program Serial Communication, cont’d AAppendix QSD 204 Appendix SpecificationsAppendix QSD 204 Appendix A-3 GeneralAccessories Part Numbers and AccessoriesAccessories Part number Included partsQSD 204 Appendix A-5 Firmware Upgrade InstallationLocating the three firmware IC chips U17 U38 U41QSD 204 Appendix A-7 Serial Digital Interface SDI Card InstallationPin socket on back of SDI card Pin connector on main board