Cables to Go KNV108D Troubleshooting, Symptom, Possible causes Recommended solutions, the Master

Troubleshooting:

Ensure that all cables are well seated. Check that keyboard/mouse cables are not swapped. Label and bundle the cables for each computer to avoid confusion when connected to the KVM Switch.

Symptom			Possible causes Recommended solutions
No OSD screen			.No power to KVM Switch					.Establish power by turning on
								computers, wait, press left CTRL
			.Loose monitor					keys several times.
			connection					.Reconnect monitor
			Monitor not multi-sync					.Use multi-sync monitor
Keyboard error			.Loose keyboard					.Make sure keyboard cables are
on boot			connection					Well seated
Master/slave			.Improper			installation		.Make sure slave’s CONSOLE is
does not work			procedures					connected to Master’s PC 1~ PC
								8 port
								.Press and hold the 1 and 2
								push buttons to initiate K/M reset
								.Remove any possible power
								supply to the slave (unplug all
								cables), before connecting it to
								the Master
Keyboard			.The computer was in					.Press both SHIFT keys
strokes shifted			shifted state when last
			switched
The ↑ and		↓	.All PCs		are	off or	only	.Turn computers on.
keys	do	not	one	PC	is	turned	on.
work in Manual			Scan	mode		works	for	.Press any other key to abort
Scan			power-on computers only					Manual Scan mode.
			.Scan type is eye mark					.Set proper Scan type in OSD
			selected but no PC is eye					and determine which PCs are
			mark selected in OSD.					eye mark selected, do it in OSD.
Auto Scan does			.All PCs		are	off or	only	.Turn on computers
not switch		PC	one	PC	is	turned	on.	.Set proper Scan Type in OSD
and	KVM		Scan	mode		works	for	and determine which PCs are
Switch	beeps		power-on computers only					eye mark selected, do it in OSD.
from	time	to	.Scan type is			eye mark		.Press left CTRL key twice to
time	and	red	selected but no power-up					abort Auto Scan mode.
indicator			PC is eye mark selected					.Press any front button to select
flashes			in OSD.					a PC, and Auto Scan stops.

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Double OSD

.Improper slave

.Press push buttons 1 and 2

images at

connection procedure.

down for 2 seconds to activate

cascade

K/M RESET.

configuration

. Remove any possible power

supply to the Slave (unplug all

cables), before connecting it to

the Master.

OSD

menu

is

.OSD

menu

has

fixed

.Use

<F4>:More\Position

to

not

at

the

resolution

and

its

size

select

UL

or UR.

OSD menu

proper position

varies

due

to

computer

may appear near

the middle of

VGA resolution changes.

the screen when

LL or LR

is

selected.

Computer

can

.Loose mouse adapter

.Secure the mouse adapter to

not use

serial

computer’s COM port

mouse

.Incorrect mouse adapter

.Use

only the mouse adapter

comes with the unit

Can not select a

.Improper

Master

unit

.Only Master ports PC1~PC8 can

computer

connection

be connected to slaves.

connected

to

a

.Improper

slave

unit

.Connect slave CONSOLE port to

slave

connection

PC1~PC8 ports of the Master

.Too

many

levels

of

.Only one level of slave units is

slaves

allowed.

Pop up OSD again to

check if Master recognizes the

slave

connection.

Look

for

triangle mark and the number

before it.

The

KVM

.Computers do not supply

.Make sure a power adapter with

Switch

fails

to

enough power.

minimum of 9V 500mA output

function

rating is firmly connected to the

occasionally.

power jack.

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