Every Xserve G5 comes with a one-year limited warranty and 90 days of up-and-running telephone support. In addition, the AppleCare website publishes in-depth product infor- mation, training on hardware and software installation and configuration, and technical resources, including the AppleCare Knowledge Base, discussions, and downloadable software on Apple’s Featured Software site.
For critical server deployments, Apple also offers a comprehensive range of service and support options for Xserve hardware and Mac OS X Server software. For more informa- tion about these AppleCare products, see www.apple.com/server/support.
AppleCare Premium Service and Support Plan
This server-class support product provides up to three years of up-and-running tele- phone and email support and onsite hardware service. Apple technical support experts are available 24 hours a day to help you determine whether you’re experiencing a hard- ware failure or a Mac OS X Server configuration issue. In either case, Apple will work to get systems up and running quickly. And because Apple hardware and software are uniquely integrated, there’s only one vendor to call.
The AppleCare Premium Service and Support Plan delivers up-and-running telephone and email support within 30 minutes—24 hours a day, seven days a week. The hardware repair coverage provides onsite response within four hours during business hours and next-day onsite response when you contact Apple after business hours (terms apply).7 For added peace of mind, you’ll have the assurance that Apple-authorized technicians will perform repairs using genuine Apple parts.
The AppleCare Premium Service and Support Plan can be purchased at any time while Xserve G5 is still under its original one-year warranty. However, since coverage ends three years after the hardware purchase date, you’ll get maximum advantage when you make both purchases at the same time.
AppleCare Service Parts Kit
Xserve G5 is designed for quick and easy swapping of crucial parts; no special tools or training certifications are needed. AppleCare Service Parts Kits let system administrators keep key components handy to address the most common hardware failures. Each kit has a logic board, a power supply, a PCI fan unit, and a fan array module. When the AppleCare Premium Service and Support Plan is combined with an AppleCare Service Parts Kit, technical support experts can often help troubleshoot and fix systems right over the phone—day or night—eliminating the need for an onsite technician.
