Tripp Lite B051-000 owner manual Troubleshooting

Appendix

Troubleshooting

General Operation

Problem	Resolution
Erratic Operation.	• If the B051-000 is connected to a KVM switch, make sure to power on the switch before
	powering on the B051-000.
	• Press and hold the Reset button for longer than three seconds.
The Windows Client link doesn’t appear in the	The Windows Client link requires ActiveX. Since Firefox doesn’t support ActiveX only the
Remote Console Display when I log in with Firefox.	Java Applet is available.

The Java Applet

Problem	Resolution
Java Applet won’t connect to the B051-000.	1. Java 6, Update 3 or higher must be installed on your computer.
	2. Make sure to include the correct login string when you specify the B051-000’s IP
	address. If a Default web page name is entered into the Security Settings screen (See
	page 17), you will need to type it in at the end of the B051-000 URL.
	3. Close out of your browser and try again.
National language characters don’t appear.	Use the B051-000’s On-Screen Keyboard and make sure that the local and remote
	computers are set to the same language. (See On-Screen Keyboard, page 40.)
There is no Virtual Media icon on my Control Panel.	The virtual media function only supported by the Windows Client program.
When I log in, the browser generates a CA Root	The certificate can be trusted; click on the link that says ‘Continue to this website (Not
certificate is not trusted or a Certificate Error	recommended).’ (See page 12 for details.)
message.

The Windows Client

Problem	Resolution
Windows Client won’t connect to the B051-000.	DirectX 7.0 or higher must be installed on your computer.
When I log in, the browser generates a CA Root	The certificate can be trusted; click on the link that says ‘Continue to this website (Not
certificate is not trusted or a Certificate Error	recommended).’ (See page 12 for details.)
message.
Part of remote window is off my monitor.	Use the AutoSync feature to sync the local and remote monitors.
Virtual Media doesn’t work.	Make sure that the Virtual Media cable is properly connected. (See page 33. )

Mac Systems

Problem	Resolution
The local and remote mouse pointers do not sync.	There are two USB I/O settings for Mac computers. Mac 1 and Mac 2 (see Customization,
	page 27). In general, Mac 1 works with older operating system versions, and Mac 2 works
	with the newer ones. In some cases, however, the reverse is true. If you experience pointer
	sync problems, try selecting the other mode.

Sun Systems

Problem	Resolution
Video display problems with HD15 interface systems	The display resolution should be set to 1024 x 768:
(e.g. Sun Blade 1000 servers).	Under Text Mode: 1. Go to OK mode and issue the following commands:
	setenv output-device screen:r1024x768x60
	reset-all
	Under XWindow: 1. Open a console and issue the following command:
	m64config -res 1024x768x60
	2. Log out.
	3. Log in.
Video display problems with 13W3 interface systems	The display resolution should be set to 1024 x 768:
(e.g. Sun Ultra servers).	Under Text Mode: 1. Go to OK mode and issue the following commands:
	setenv output-device screen:r1024x768x60
	reset-all
	Under XWindow: 1. Open a console and issue the following command:
	m64config -res 1024x768x60
	2. Log out.
	3. Log in.
The local and remote mouse pointers do not sync.	The default configuration is for the local and remote mouse pointers to automatically sync
	when you connect; however, this is only supported by USB mice on Windows and Mac (G4
	or higher) systems. You must select Manual as the Mouse Sync Mode choice, and sync the
	pointers manually.

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