Motion Computing M1400 manual Operating System

Appendix A Troubleshooting and Support

PROBLEM	CAUSE	SOLUTION
OPERATING SYSTEM
I’ve forgotten my BIOS password	The Tablet PC will let you enter a	Turn the Tablet PC off and back on
and can’t access my system.	several passwords incorrectly	and try re-entering your password
	before it locks the system.	(you can do this as many times as
		needed). If you have forgotten
		your password, contact your
		Motion Computing reseller or
		Motion Computing Technical
		Support for information about
		unlocking your system.
The program I’m working in has	The program has crashed.	Press the Security button (small
stopped responding, but the		button with a key icon) on the
cursor moves and other programs		Tablet PC front panel to open the
work.		Task Manager and end the non-
		responsive program.
The system keeps showing the	Wrong time zone is selected.	Check that the time zone is
wrong date and time even after I		correct and reset it as needed.
reset it.
	The system memory battery on	Contact your Motion Computing
	the mainboard may need to be	Reseller or Motion Computing
	replaced.	Support at
		www.motioncomputing.com/
		support
The system seems to be operating	The hard disk drive is full or nearly	Run the Disk Cleanup utility to
more slowly than usual.	full.	clear out unnecessary and
		temporary files. Remove
		unneeded programs and files.
	The disk needs defragmenting.	Run Disk Defragmenter to
		consolidate files and folders on
		the hard drive. Consult the
		“Performance and Maintenance”
		section of the Help and Support
		Center.
COMMUNICATIONS
The wireless communication	The default setting is On.	Uncheck the wireless checkboxes
keeps connecting even when I		in the Motion Dashboard.
don’t want it to.
Data doesn’t transfer through the	The Ethernet cable is not	Reconnect and check the activity
wired Ethernet cable.	connected correctly.	LEDs next to the LAN (RJ-45)
		port. They should flash green and
		amber.

Motion Computing M1400 Tablet PC User Guide v