Moxa Technologies CP-132U user manual General Troubleshooting

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Troubleshooting

Common CP-132UL Series problems and possible solutions are listed below. If you still have problems after reading this chapter, contact your dealer or Moxa for help, or use the Problem Report Form at the end of this manual to report problems to your dealer.

General Troubleshooting

1.The MOXA PCI board cannot be detected by the MOXA driver while installing the driver.

Hardware causes and solutions:

a.The board is not installed in the computer. Please install it.

b.The board is not properly plugged into the system. If this is the case, re-plug the board in a 32-bit PCI. It is also possible that a slot has malfunctioned. In this case, try other slots until you find one that works.

c.The motherboard does not have an available IRQ for the CP-132UL Series board. In this case, enter the BIOS and make sure there is an availalbe IRQ under PCI/PnP settings.

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Contents CP-132U Series User’s Manual Copyright Notice TrademarksDisclaimer Moxa Internet Services Table of Contents Appendix a Page Introduction Overview Industio-The Industrial Multiport Async SolutionAddc Automatic Data Direction Control for RS-485 Termination Resistors Ready for RS-422/485Universal PCI Introduction PCI SolutionOperating System Support Moxa Serial Comm ToolsPackage Checklist FeaturesHardware Installation CP-132UL-I V2 120 x 64.5 mm CP-132UL Series Block DiagramCP-132U-I V1 120 x 100 mm Hardware InstallationCP-132UL V1 120 x 64.5 mm DIP Switch Port Settings Installing the CP-132UL Series Board Windows Software InstallationInstalling the Driver Software Installation CP-132U Series User’s Manual Software Installation Using Device Manager How to Check the InstallationPort Configuration CP-132U Series User’s Manual Using Event Log Using PCommWindows 2000/XP Select Install from a list or specific 12 CP-132U Series User’s Manual Software Installation 14 CP-132U Series User’s Manual Select Specify a location and then click Next to continue 16 CP-132U Series User’s Manual Software Installation Device Manager Port Configuration 20 CP-132U Series User’s Manual Event Log Moxa PComm UtilityRemoving the Driver Click OK to proceed with the un-installation of the board Windows 95/98 Installing the Driver Installation First Time Driver InstallationWindows Click Other Locations 28 CP-132U Series User’s Manual Windows Software Installation Board and Port ReadyConfiguring the Board and Ports Software Installation Updating the Driver Software Installation Removing the Driver Windows NT 36 CP-132U Series User’s Manual Software Installation 38 CP-132U Series User’s Manual Software Installation Re-Configuring Port Settings Configuring the Board and PortsSoftware Installation Configuring Another CP-168U Board Removing an Existing CP-168U Board Configuration 44 CP-132U Series User’s Manual DOS 46 CP-132U Series User’s Manual Setting up the Driver Port number TxD buffer size Loading the DriverRxD buffer size F5 Group EditUnloading the Driver LinuxSoftware Installation Page Serial Programming Tools PComm InstallationDiagnostic for Moxa boards only PComm Programming LibraryUtilities Terminal Emulator Addc Automatic Data Direction Control RS-485 ProgrammingConnection Cables Cable Wiring RS-422/485 Pinouts and Cable Wiring RS-422 InterfaceRS-485 Interface Pinouts Connection Cables and Cables WiringCP-132UL RS-422 RS-422 Point-to-point RS-422 Broadcasting Cable WiringMultidrop 4-wire RS-485 full-duplex Impedance Matching and Termination Resistors Page General Troubleshooting TroubleshootingSoftware Causes and Solutions COM number of the CP-132U Series conflicts with others Technical ReferenceWindows 95/98 Technical Reference SpecificationsPCI Return Procedure