Pelco GW5000 manual Appendix F Troubleshooting, Problem Possible Causes Suggested Remedy

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Appendix F: Troubleshooting

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 or 1-559-292-1981 for assistance.

Access the properties dialog boxes for the GW5000. Then note the following information before contacting Pelco:

Unit serial number: Located on the label on bottom of the GW5000.

Software version: Located on the Advanced Properties dialog box in the WS5000 advanced system software.

WARNING: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

Table E. Troubleshooting the GW5000

Problem

Possible Causes

Suggested Remedy

 

 

 

Unit not ready

Power turned off

Check that the power indicator is lit.

 

 

 

 

Faulty cable connections

Check all leads, plugs, contacts, and

 

 

connections.

 

 

 

 

Network connectivity issues

Contact your network administrator.

 

 

 

Unit status indicator is red

Unit fan failure

Replace the GW5000 and have it checked

 

 

by Pelco.

 

 

 

 

Power supply output voltage fluctuates

Check power supply and line voltage.

 

more than 8%

 

 

 

 

Only one gateway appears in the Gateways

Computer entry for additional gateways

Update the Active Directory.

list

was not added in the Active Directory

 

 

 

 

User cannot log on to a gateway on

User account is missing from the Active

Add a user account in the Active Directory.

a system using LDAP authentication

Directory

 

 

 

 

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Contents Endura GW5000 Gateway Page Contents Appendix E Bandwidth Selection List of Illustrations Rack Mount KitList of Tables Video Quality Caution Regulatory NoticesSecurity Notice Description Application ScenarioUSER-SUPPLIED Parts List Parts ListBefore You Begin Package Contents Shown Actual Size Product Serial Number Label Placement Equipment Placement and Rack MountingDesktop Installation Rack Mounting Assembling a Support Rail Repeat for the other rail set Rack Front Tightening the Thumbscrews Connecting to the Network Connecting PowerConnections Front Panel Controls and Indicators OperationRear Panel Indicators Unit StartupUnit Shutdown Unit StatusConfiguring the LAN Firewall Network ConfigurationIntroduction Configuring the WAN Firewall Testing WEB Client ConnectivityAccessing the Endura Network Over a Virtual Private Network Resolving Router Source Address and Port TranslationConfiguring the Endura Gateway Logging on to the WEB Client for the First TimeEntering the Public Network Interface Host Information Host NameEntering the Private Network Interface Host Information Private Network InterfaceAdding Device Network Addresses Adding Devices AddressesConfiguring the Network Directory Interface Network Directory InterfaceEstablishing Event Archive Settings Getting Status of Archived EventsMaintaining the Gateway Setting the Maximum Number of UsersRestarting the Gateway Daemon Restoring the Default Database Rebooting the GatewayConfiguring the E-MAIL Server Testing Connections Sending Broadcast MessagesTesting Network Directory Connection Configuring Users on the Web Client Creating a UserSetting User Attributes Editing User Attributes and RolesAdding Gateways Appendix a Replacing the Operating System Drive Replacing the Operating System DriveSetup Update Software Appendix B Updating SoftwareAppendix C Configuring Internet Explorer Creating a NEW Active Schema Attribute Appendix D Working with Multiple GatewaysCreating a NEW User in the Active Directory Creating a NEW Computer in the Active DirectoryAppendix E Bandwidth Selection BandwidthBandwidth Selection FormatAppendix F Troubleshooting Problem Possible Causes Suggested RemedySpecifications VIDEO/AUDIOPhysical Minimum RecommendedProduct Warranty and Return Information ISO9001

GW5000 specifications

The Pelco GW5000 is a state-of-the-art video surveillance solution that stands out for its versatility and advanced functionality. This high-performance video management system is designed to meet the demands of various security applications ranging from small businesses to large-scale enterprises.

One of the key features of the GW5000 is its scalability. It supports up to hundreds of IP cameras, allowing organizations to expand their surveillance capabilities as needed. This adaptability makes it an ideal choice for facilities such as retail spaces, educational institutions, and critical infrastructure settings.

The GW5000 is built on a robust architecture that ensures seamless integration with various camera types, including Pelco's own range of cameras as well as third-party devices. This open-platform approach allows users to tailor their surveillance systems to their specific requirements without being locked into proprietary technology.

In terms of video quality, the GW5000 excels with support for high-definition video streams. Users can expect crisp and clear imagery, even in low-light conditions, due to support for advanced video encoding techniques such as H.265. This not only improves image quality but also reduces bandwidth and storage requirements, allowing for efficient data management.

Another standout characteristic of the GW5000 is its intelligent video analytics capabilities. The system comes equipped with features like motion detection, line crossing detection, and object tracking. These analytics help reduce false alarms and enhance the overall effectiveness of security monitoring by enabling proactive responses to potential threats.

User interface and ease of use are also top priorities in the design of the GW5000. The system features a user-friendly interface that simplifies navigation and management of video feeds. Users can easily access live view and playback functions, as well as configure system settings without extensive technical knowledge.

For remote access, the GW5000 offers mobile compatibility, enabling users to monitor their premises from anywhere through secure mobile applications. This feature is invaluable for business owners and security personnel who need to stay connected while on the move.

In conclusion, the Pelco GW5000 stands out in the field of video surveillance for its scalability, high-definition support, intelligent analytics, and ease of use. It offers a comprehensive solution that can adapt to the evolving needs of various industries, ensuring that security management remains efficient and effective. Whether for commercial, industrial, or public sector applications, the GW5000 is engineered to deliver exceptional performance in safeguarding valuable assets.