Pelco GW5000 manual Product Warranty and Return Information

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PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY

Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

•Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) transmission products.

•Three years on Spectra® IV products.

•Three years on Genex® Series products (multiplexers, server, and keyboard).

•Three years on DX Series digital video recorders, DVR5100 Series digital video recorders, DigitalSentry® Series hardware products, DVX Series digital video recorders, NVR300 Series network video recorders, and Endura® Series distributed network-based video products.

•Three years on Camclosure® and Pelco-branded fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

•Three years on PMCL200/300/400 Series LCD monitors.

•Two years on standard motorized or fixed focal length lenses.

•Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series fixed dome products.

•Two years on Spectra III™, Spectra Mini, Esprit®, ExSite®, and PS20 scanners, including when used in continuous motion applications.

•Two years on Esprit and WW5700 Series window wiper (excluding wiper blades).

•Two years (except lamp and color wheel) on Digital Light Processing (DLP®) displays. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.

•Two years on Intelli-M®eIDC controllers.

•One year (except video heads) on video cassette recorders (VCRs). Video heads will be covered for a period of six months.

•Six months on all pan and tilts, scanners, or preset lenses used in continuous motion applications (preset scan, tour, and auto scan modes).

Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelco’s liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or

(559)292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1.Model and serial number

2.Date of shipment, P.O. number, sales order number, or Pelco invoice number

3.Details of the defect or problem

If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS

To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair) and designated return location.

All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid.

The materials used in the manufacture of this document and its components are compliant to the requirements of Directive 2002/95/EC.

This equipment contains electrical or electronic components that must be recycled properly to comply with Directive 2002/96/EC of the European Union regarding the disposal of waste electrical and electronic equipment (WEEE). Contact your local dealer for procedures for recycling this equipment.

REVISION HISTORY

Manual #

Date

Comments

C2694M

7/08

Original version.

Pelco, the Pelco logo, Digital Sentry, Endura, the Endura logo, Camclosure, Esprit, ExSite, Genex, Legacy, and Spectra are registered trademarks of Pelco, Inc. Spectra III is a trademark of Pelco, Inc.

Intel and Pentium are registered trademarks of Intel Corporation. Intel Core is a trademark of Intel Corporation.

DLP is a registered trademark of Texas Instruments, Inc.

Microsoft, Windows, Internet Explorer, and ActiveX are registered trademarks of Microsoft Corporation.

©Copyright 2008, Pelco Corporation. All rights reserved.

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Contents Endura GW5000 Gateway Page Contents Appendix E Bandwidth Selection Rack Mount Kit List of IllustrationsList of Tables Video Quality Caution Regulatory NoticesSecurity Notice Application Scenario DescriptionUSER-SUPPLIED Parts List Parts ListBefore You Begin Package Contents Shown Actual Size Product Serial Number Label Placement Equipment Placement and Rack MountingDesktop Installation Rack Mounting Assembling a Support Rail Repeat for the other rail set Rack Front Tightening the Thumbscrews Connecting to the Network Connecting PowerConnections Operation Front Panel Controls and IndicatorsUnit Status Rear Panel IndicatorsUnit Startup Unit ShutdownConfiguring the LAN Firewall Network ConfigurationIntroduction Testing WEB Client Connectivity Configuring the WAN FirewallResolving Router Source Address and Port Translation Accessing the Endura Network Over a Virtual Private NetworkHost Name Configuring the Endura GatewayLogging on to the WEB Client for the First Time Entering the Public Network Interface Host InformationPrivate Network Interface Entering the Private Network Interface Host InformationAdding Devices Addresses Adding Device Network AddressesNetwork Directory Interface Configuring the Network Directory InterfaceGetting Status of Archived Events Establishing Event Archive SettingsMaintaining the Gateway Setting the Maximum Number of UsersRestarting the Gateway Daemon Restoring the Default Database Rebooting the GatewayConfiguring the E-MAIL Server Sending Broadcast Messages Testing ConnectionsTesting Network Directory Connection Creating a User Configuring Users on the Web ClientEditing User Attributes and Roles Setting User AttributesAdding Gateways Replacing the Operating System Drive Appendix a Replacing the Operating System DriveAppendix B Updating Software Setup Update SoftwareAppendix C Configuring Internet Explorer Creating a NEW Computer in the Active Directory Creating a NEW Active Schema AttributeAppendix D Working with Multiple Gateways Creating a NEW User in the Active DirectoryFormat Appendix E Bandwidth SelectionBandwidth Bandwidth SelectionProblem Possible Causes Suggested Remedy Appendix F TroubleshootingVIDEO/AUDIO SpecificationsMinimum Recommended PhysicalProduct Warranty and Return Information ISO9001

GW5000 specifications

The Pelco GW5000 is a state-of-the-art video surveillance solution that stands out for its versatility and advanced functionality. This high-performance video management system is designed to meet the demands of various security applications ranging from small businesses to large-scale enterprises.

One of the key features of the GW5000 is its scalability. It supports up to hundreds of IP cameras, allowing organizations to expand their surveillance capabilities as needed. This adaptability makes it an ideal choice for facilities such as retail spaces, educational institutions, and critical infrastructure settings.

The GW5000 is built on a robust architecture that ensures seamless integration with various camera types, including Pelco's own range of cameras as well as third-party devices. This open-platform approach allows users to tailor their surveillance systems to their specific requirements without being locked into proprietary technology.

In terms of video quality, the GW5000 excels with support for high-definition video streams. Users can expect crisp and clear imagery, even in low-light conditions, due to support for advanced video encoding techniques such as H.265. This not only improves image quality but also reduces bandwidth and storage requirements, allowing for efficient data management.

Another standout characteristic of the GW5000 is its intelligent video analytics capabilities. The system comes equipped with features like motion detection, line crossing detection, and object tracking. These analytics help reduce false alarms and enhance the overall effectiveness of security monitoring by enabling proactive responses to potential threats.

User interface and ease of use are also top priorities in the design of the GW5000. The system features a user-friendly interface that simplifies navigation and management of video feeds. Users can easily access live view and playback functions, as well as configure system settings without extensive technical knowledge.

For remote access, the GW5000 offers mobile compatibility, enabling users to monitor their premises from anywhere through secure mobile applications. This feature is invaluable for business owners and security personnel who need to stay connected while on the move.

In conclusion, the Pelco GW5000 stands out in the field of video surveillance for its scalability, high-definition support, intelligent analytics, and ease of use. It offers a comprehensive solution that can adapt to the evolving needs of various industries, ensuring that security management remains efficient and effective. Whether for commercial, industrial, or public sector applications, the GW5000 is engineered to deliver exceptional performance in safeguarding valuable assets.
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