Patton electronic 4900 user manual Contact information, Warranty coverage

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SmartNode 4900 User Manual

6 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the SmartNode warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems:

Patton support headquarters in the USA

Online support—available at www.patton.com

E-mail support—e-mail sent to support@patton.com will be answered within 1 business day

Telephone support—standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC)—by calling +1 (301) 975-1007

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week-from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT) by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more convenient for you to work with your local reseller to obtain a replacement. Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Contents SmartNode Mailsupport@patton.com Summary Table of Contents Table of Contents LEDs status and monitoring Factory Configuration End User License Agreement List of Figures List of Tables Audience About this guideStructure Impaired functioning PrecautionsSonnel. Opening the SmartNode case will void the warranty Safety when working with electricityGeneral observations Preventing Electrostatic Discharge DamageGeneral conventions Typographical conventions used in this documentGeneral information Chapter contentsModel SN4932 IpChannel Bank SmartNode 4900 Series overviewSmartNode 4900 Series detailed description SmartNode 4900 Series front panel Power LEDModel SN4932 SmartNode 4900 Series rear panelsExpansion Reset button behaviorApplications overview Introduction Multiservice carrier access over leased linesSmartNode 4900 Series applications Bulk analog line extensions Enterprise FXS concentration and extension over IP and T1/E1Hardware installation Planning the installation Site log Installation checklistConfiguration tools Network diagramAC Power Mains Network informationIpChannel Bank chassis installation Installing the IpChannel BankLocation and mounting requirements Unpacking the Model SN4900 series IpChannel BankConnecting the FXS ports Connecting cablesConnecting the FXO ports RJ-45 Jack Signal Name Connecting the Ethernet portsPin Description Connecting the serial portGrounding the Model SN4900-AC and DC units Connecting powerGrounding stud and power cable retainer clip Installing the power cables-AC unitsDC connector, -DC and +DC input view Installing the power cables-DC unitsHardware installation Getting started with SmartNode 4900 Series Connecting the SmartNode to your laptop PC Factory-default IP settings Configure IP addressHyperTerm Connect to the RS-232 console portChanging the WAN IP address LoginLoading the configuration optional Connecting the SmartNode to the networkStart Bootloader BootloaderLoad a new application image SmartWare via Tftp Start-up with factory configurationCopy tftp//tftpserveraddress/server path/b1 flash Load a new application image SmartWare via the serial link Additional informationLEDs status and monitoring Status LEDs Contacting Patton for assistance Contact information Warranty coverageReturns for credit Out-of-warranty serviceReturn for credit policy RMA numbersAppendix a Compliance information Radio and TV interference FCC Part ComplianceCE Declaration of Conformity Authorized European RepresentativeWatchfield Swindon, Wilts SN6 8TD, UK Industry Canada Notice FXO Ports FCC Part 68 Acta Statement FXO portsAppendix B Specifications Voice connectivity FXO Voice connectivity FXSEthernet interface Console portFXS ports Voice processing signaling dependentFXO ports PPP and Frame-Relay supportIP services Voice signalingVoice routing-session router Weight and power dissipation DimensionsManagement Operating environmentIdentification of the SmartNode devices via Snmp Power supplyUniversal AC version DC versionAppendix C Port pin-outs EIA-561 RJ-45 8-pin port Ethernet 10Base-T and 100Base-T portSync Serial port FXS and FXO ports Band marked color-codes for the 64-pin RJ-21X connectorBrown Black Violet Appendix D Factory Configuration Factory Configuration Appendix E End user license agreement End User License Agreement Other licenses TerminationAppendix F Installation checklist Task Verified by Date Appendix G Accessories Description Part Number

4900 specifications

The Patton Electronic 4900 is a robust and innovative solution in the realm of telecommunications and data networking. Designed to meet the challenges of modern network demands, it combines reliability with advanced technological features that make it a preferred choice for businesses of all sizes.

One of the standout features of the Patton 4900 is its versatility in supporting various communication protocols. This unit is capable of functioning as a VoIP gateway, enabling seamless voice communication over Internet Protocol networks. Its ability to bridge different telecommunications networks simplifies integration tasks and enhances operational efficiency.

The Patton 4900 is equipped with a powerful digital signal processor (DSP) that facilitates high-quality voice and video transmission. This technology reduces latency and ensures crystal-clear communication, making it ideal for enterprises that depend on reliable voice connectivity. Additionally, the DSP allows for advanced echo cancellation and noise reduction, further enhancing voice clarity in various environmental conditions.

Security is a paramount concern in today's networking landscape, and the Patton 4900 addresses this with robust encryption capabilities. It supports various encryption protocols, ensuring that sensitive data remains protected during transmission. This makes it an excellent choice for organizations that handle confidential information.

With multiple interfaces, including analog and digital ports, the Patton 4900 offers flexibility when connecting to existing infrastructure. Organizations can easily transition from legacy systems to modern VoIP solutions without undergoing extensive overhauls of their current setup. This adaptability is crucial for businesses looking to upgrade their communication systems without disrupting ongoing operations.

Moreover, the device is designed for ease of use, featuring a user-friendly interface that simplifies configuration and management. Network administrators can quickly set up and monitor the unit, minimizing downtime and maximizing productivity.

The Patton Electronic 4900 is not only built for high performance, but it also boasts a rugged hardware design that ensures durability in various operating conditions. This reliability reduces the likelihood of equipment failure, thereby minimizing the total cost of ownership.

In summary, the Patton Electronic 4900 stands out in the telecommunications market due to its advanced features, including versatility in communication protocols, high-quality voice and video transmission, robust security measures, flexible interfaces, ease of use, and reliable hardware. These characteristics make it an exceptional choice for organizations seeking to enhance their communication capabilities while ensuring the integrity and security of their data.