Patton electronic 4900 Out-of-warranty service, Returns for credit, Return for credit policy

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SmartNode 4900 User Manual

6 • Contacting Patton for assistance

 

 

Out-of-warranty service

Patton services what we sell, no matter how you acquired it, including malfunctioning products that are no longer under warranty. Our products have a flat fee for repairs. Units damaged by lightning or other catastro- phes may require replacement.

Returns for credit

Customer satisfaction is important to us, therefore any product may be returned with authorization within 30 days from the shipment date for a full credit of the purchase price. If you have ordered the wrong equipment or you are dissatisfied in any way, please contact us to request an RMA number to accept your return. Patton is not responsible for equipment returned without a Return Authorization.

Return for credit policy

Less than 30 days: No Charge. Your credit will be issued upon receipt and inspection of the equipment.

30 to 60 days: We will add a 20% restocking charge (crediting your account with 80% of the purchase price).

Over 60 days: Products will be accepted for repairs only.

RMA numbers

RMA numbers are required for all product returns. You can obtain an RMA by doing one of the following:

Completing a request on the RMA Request page in the Support section at www.patton.com

By calling +1 (301) 975-1007and speaking to a Technical Support Engineer

By sending an e-mail to returns@patton.com

All returned units must have the RMA number clearly visible on the outside of the shipping container. Please use the original packing material that the device came in or pack the unit securely to avoid damage during shipping.

Shipping instructions

The RMA number should be clearly visible on the address label. Our shipping address is as follows:

Patton Electronics Company

RMA#: xxxx

7622 Rickenbacker Dr.

Gaithersburg, MD 20879-4773 USA

Patton will ship the equipment back to you in the same manner you ship it to us. Patton will pay the return shipping costs.

Warranty Service and Returned Merchandise Authorizations (RMAs)

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Contents SmartNode Mailsupport@patton.com Summary Table of Contents Table of Contents LEDs status and monitoring Factory Configuration End User License Agreement List of Figures List of Tables Structure About this guideAudience Precautions Impaired functioningSafety when working with electricity Sonnel. Opening the SmartNode case will void the warrantyPreventing Electrostatic Discharge Damage General observationsTypographical conventions used in this document General conventionsChapter contents General informationSmartNode 4900 Series overview Model SN4932 IpChannel BankSmartNode 4900 Series detailed description Power LED SmartNode 4900 Series front panelSmartNode 4900 Series rear panels Model SN4932Reset button behavior ExpansionApplications overview SmartNode 4900 Series applications Multiservice carrier access over leased linesIntroduction Enterprise FXS concentration and extension over IP and T1/E1 Bulk analog line extensionsHardware installation Planning the installation Installation checklist Site logAC Power Mains Network diagramConfiguration tools Network informationLocation and mounting requirements Installing the IpChannel BankIpChannel Bank chassis installation Unpacking the Model SN4900 series IpChannel BankConnecting the FXO ports Connecting cablesConnecting the FXS ports Connecting the Ethernet ports RJ-45 Jack Signal NameConnecting the serial port Pin DescriptionConnecting power Grounding the Model SN4900-AC and DC unitsInstalling the power cables-AC units Grounding stud and power cable retainer clipInstalling the power cables-DC units DC connector, -DC and +DC input viewHardware installation Getting started with SmartNode 4900 Series Connecting the SmartNode to your laptop PC Configure IP address Factory-default IP settingsConnect to the RS-232 console port HyperTermLogin Changing the WAN IP addressConnecting the SmartNode to the network Loading the configuration optionalBootloader Start BootloaderStart-up with factory configuration Load a new application image SmartWare via TftpCopy tftp//tftpserveraddress/server path/b1 flash Additional information Load a new application image SmartWare via the serial linkLEDs status and monitoring Status LEDs Contacting Patton for assistance Warranty coverage Contact informationReturn for credit policy Out-of-warranty serviceReturns for credit RMA numbersAppendix a Compliance information CE Declaration of Conformity ComplianceRadio and TV interference FCC Part Authorized European RepresentativeWatchfield Swindon, Wilts SN6 8TD, UK FCC Part 68 Acta Statement FXO ports Industry Canada Notice FXO PortsAppendix B Specifications Ethernet interface Voice connectivity FXSVoice connectivity FXO Console portFXO ports Voice processing signaling dependentFXS ports PPP and Frame-Relay supportVoice routing-session router Voice signalingIP services Management DimensionsWeight and power dissipation Operating environmentUniversal AC version Power supplyIdentification of the SmartNode devices via Snmp DC versionAppendix C Port pin-outs Ethernet 10Base-T and 100Base-T port EIA-561 RJ-45 8-pin portSync Serial port Band marked color-codes for the 64-pin RJ-21X connector FXS and FXO portsBrown Black Violet Appendix D Factory Configuration Factory Configuration Appendix E End user license agreement End User License Agreement Termination Other licensesAppendix F Installation checklist Task Verified by Date Appendix G Accessories Description Part Number

4900 specifications

The Patton Electronic 4900 is a robust and innovative solution in the realm of telecommunications and data networking. Designed to meet the challenges of modern network demands, it combines reliability with advanced technological features that make it a preferred choice for businesses of all sizes.

One of the standout features of the Patton 4900 is its versatility in supporting various communication protocols. This unit is capable of functioning as a VoIP gateway, enabling seamless voice communication over Internet Protocol networks. Its ability to bridge different telecommunications networks simplifies integration tasks and enhances operational efficiency.

The Patton 4900 is equipped with a powerful digital signal processor (DSP) that facilitates high-quality voice and video transmission. This technology reduces latency and ensures crystal-clear communication, making it ideal for enterprises that depend on reliable voice connectivity. Additionally, the DSP allows for advanced echo cancellation and noise reduction, further enhancing voice clarity in various environmental conditions.

Security is a paramount concern in today's networking landscape, and the Patton 4900 addresses this with robust encryption capabilities. It supports various encryption protocols, ensuring that sensitive data remains protected during transmission. This makes it an excellent choice for organizations that handle confidential information.

With multiple interfaces, including analog and digital ports, the Patton 4900 offers flexibility when connecting to existing infrastructure. Organizations can easily transition from legacy systems to modern VoIP solutions without undergoing extensive overhauls of their current setup. This adaptability is crucial for businesses looking to upgrade their communication systems without disrupting ongoing operations.

Moreover, the device is designed for ease of use, featuring a user-friendly interface that simplifies configuration and management. Network administrators can quickly set up and monitor the unit, minimizing downtime and maximizing productivity.

The Patton Electronic 4900 is not only built for high performance, but it also boasts a rugged hardware design that ensures durability in various operating conditions. This reliability reduces the likelihood of equipment failure, thereby minimizing the total cost of ownership.

In summary, the Patton Electronic 4900 stands out in the telecommunications market due to its advanced features, including versatility in communication protocols, high-quality voice and video transmission, robust security measures, flexible interfaces, ease of use, and reliable hardware. These characteristics make it an exceptional choice for organizations seeking to enhance their communication capabilities while ensuring the integrity and security of their data.