Patton electronic 2884 user manual Contact information, Patton support headquarters in the USA

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OnSite Model 2884 User Manual

5 • Contacting Patton for assistance

 

 

Introduction

This chapter contains the following information:

“Contact information”—describes how to contact Patton technical support for assistance.

“Warranty Service and Returned Merchandise Authorizations (RMAs)”—contains information about the warranty and obtaining a return merchandise authorization (RMA).

Contact information

Patton Electronics offers a wide array of free technical services. If you have questions about any of our other products we recommend you begin your search for answers by using our technical knowledge base. Here, we have gathered together many of the more commonly asked questions and compiled them into a searchable database to help you quickly solve your problems.

Patton support headquarters in the USA

Online support: available at www.patton.com

E-mail support: e-mail sent to support@patton.com will be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm EST (1300 to 2200 UTC/GMT)—by calling +1 (301) 975-1007

Fax: +1 (253) 663-5693

Alternate Patton support for Europe, Middle East, and Africa (EMEA)

Online support: available at www.patton-inalp.com

E-mail support: e-mail sent to support@patton-inalp.comwill be answered within 1 business day

Telephone support: standard telephone support is available five days a week—from 8:00 am to 5:00 pm CET (0900 to 1800 UTC/GMT)—by calling +41 (0)31 985 25 55

Fax: +41 (0)31 985 25 26

Warranty Service and Returned Merchandise Authorizations (RMAs)

Patton Electronics is an ISO-9001 certified manufacturer and our products are carefully tested before ship- ment. All of our products are backed by a comprehensive warranty program.

Note If you purchased your equipment from a Patton Electronics reseller, ask your reseller how you should proceed with warranty service. It is often more con- venient for you to work with your local reseller to obtain a replacement.

Patton services our products no matter how you acquired them.

Warranty coverage

Our products are under warranty to be free from defects, and we will, at our option, repair or replace the prod- uct should it fail within one year from the first date of shipment. Our warranty is limited to defects in work- manship or materials, and does not cover customer damage, lightning or power surge damage, abuse, or unauthorized modification.

Introduction

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Contents OnSite Mailsupport@patton.com Summary Table of Contents Table of Contents Specifications Port pin-outs List of Figures List of Tables About this guide AudienceStructure Impaired functioning PrecautionsSafety when working with electricity Typographical conventions used in this document General observationsGeneral conventions General information Chapter contentsOnSite Model OnSite Model 2884 OverviewModel 2884 Features Features and BenefitsOnSite 2884 rear panel Rear and Front PanelsLAN ETH LED OnSite 2884 front panelApplications overview Typical application for OnSite Model Typical OnSite 2884 ApplicationOnSite installation Network Diagram Planning the installationSite log Network informationInstalling the OnSite Connect the cables in the following order Installing cablesInternal AC Power Supply External AC Power Supply External DC Power Supply Initial configuration Connecting the OnSite to your PC Connecting and logging in via the Ethernet portIntroduction Connecting and logging in via the Console port Configuring the desired IP addressFactory-default IP settings LoginChanging the IP address Connecting the OnSite to the networkContacting Patton for assistance Warranty coverage Contact informationPatton support headquarters in the USA RMA numbers Out-of-warranty serviceAppendix a Compliance information Compliance SafetyRadio and TV Interference FCC Part 68 Acta StatementIndustry Canada Notice CE Declaration of ConformityAuthorized European Representative Appendix B Specifications Ethernet Ports WAN PortsManagement ProtocolsPower Supply SecurityPhysical Appendix C Cabling Console Connecting a serial terminalEthernet E1 Port Connecting an E1 port to an NT1T1 Port Connecting a T1 port to an NT deviceAppendix D Port pin-outs EIA-561 RJ-45 8-pin port Console portT1/E1 port Appendix E End user license agreement End User License Agreement Other licenses Termination
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2884 specifications

The Patton Electronic 2884 is a powerful and versatile networking solution designed to facilitate efficient data communication and enhance connectivity in various environments. Known for its reliability and performance, the 2884 is especially favored in enterprise applications, remote locations, and industrial settings.

One of the standout features of the Patton 2884 is its ability to support a wide array of communication protocols. This flexibility allows it to seamlessly integrate into various network architectures, making it an ideal choice for businesses looking to streamline their connectivity infrastructure. Equipped with advanced Ethernet and serial connectivity options, the device can handle multiple data types and formats, ensuring consistency and efficiency in data transmission.

The 2884 is built with robust technologies that enhance its overall performance. With support for both T1 and E1 circuits, the device is capable of delivering high-speed data transfers while reducing latency, which is crucial for applications that require real-time data access. Additionally, the unit employs sophisticated error correction and data compression techniques to optimize the throughput while maintaining data integrity.

In terms of security, the Patton 2884 offers advanced features that protect sensitive data during transmission. The encryption capabilities ensure that information remains confidential as it traverses potentially unsecured networks, which is critical in today’s environment of increasing cyber threats. The device also supports multiple authentication methods to verify authorized users, further safeguarding the network.

The design of the Patton 2884 emphasizes ease of use and management. It comes equipped with a user-friendly interface, enabling administrators to configure and monitor the device with minimal effort. The advanced diagnostic features allow for quick troubleshooting, reducing downtime and ensuring that networks operate smoothly.

Another important characteristic of the Patton 2884 is its rugged construction, which makes it suitable for deployment in harsh environments. Its durability ensures that the device can withstand extreme temperatures and physical shocks, a key consideration for installations in industrial sites or outdoor settings.

In conclusion, the Patton Electronic 2884 stands out as a reliable, flexible, and secure choice for organizations seeking to enhance their networking capabilities. With its advanced features and robust design, it is equipped to meet the demands of modern data communication, making it a valuable asset for any organization.