| Client IP field, your computer’s IP address must match it. |
| For access from the LAN, check your computer’s TCP/IP configuration. The IP address and the subnet |
| mask of the ZyWALL and your computer must be on the same subnet. |
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Cannot ping any | If the 10/100M LAN LEDs are off, check the cables between the ZyWALL and your computer or hub. |
computer on the LAN. | Verify that the IP address and the subnet mask of the ZyWALL and the computers are on the same subnet. |
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Cannot get a WAN IP | The WAN IP is provided after the ISP verifies the MAC address, host name or user ID. |
address from the ISP. | Find out the verification method used by your ISP and configure the corresponding fields. |
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| If the ISP checks the WAN MAC Address and does not allow you to use a new MAC, clone a MAC from the |
| LAN. In the SMT, use menu 2. In the web configurator, click ADVANCED, WAN and then the MAC tab. |
| ZyXEL recommends that you configure this menu even if your ISP presently does not require MAC address |
| authentication. |
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| If the ISP checks the host name, enter your computer’s name as the system name in SMT menu 1 or in the |
| first screen of the web configurator’s WIZARD SETUP. |
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| If the ISP checks the user ID, check your service type, user name, and password. In the SMT, use menu 4. |
| In the web configurator; click ADVANCED, WAN and the ISP tab. |
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Cannot access the | Make sure the cable/xDSL device is turned on and connected to the ZyWALL and the Internet. |
Internet. | If the ZyWALL’s WAN LED is not on, check the cable between the ZyWALL and the cable/xDSL device. |
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| Check whether your cable/xDSL device requires a crossover or |
| Verify your settings in SMT menus 2 and 4. In the web configurator, click ADVANCED and then WAN. |
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