Troubleshooting 51
Troubleshooting

Solving Problems

Follow these tips when you troubleshoot your computer:
• If you added or removed a part before the problem started, review the
installation procedures and ensure that the part is correctly installed.
• If a peripheral device does not work, ensure that the device is properly
connected.
• If an error message appears on the screen, write down the exact message.
This message may help support personnel diagnose and fix the problem(s).
• If an error message occurs in a program, see the program’s documentation.
NOTE: The procedures in this document were written for the Windows default
view, so they may not apply if you set your Dell™ computer to the Windows Classic
view.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly
installed. Replace the battery only with the same or equivalent type recommended
by the manufacturer. Discard used batteries according to the manufacturer's
instructions.
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
CONTACT DELL —If you have to repeatedly reset time and date information after
turning on the computer, or if an incorrect time or date displays during start-up,
contact Dell (see "Contacting Dell" on page95).

Display Problems

CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.