Technical Support and Customer Service | Dell MTG manual

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 93, and then see the contact information for your region or go to support.dell.com.

DellConnect

DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.

Online Services

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

•Dell Support websites support.dell.com support.jp.dell.com (Japan only) support.euro.dell.com (Europe only)

•Dell Support e-mail addresses mobile_support@us.dell.com support@us.dell.com

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Getting Help

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Dell MTG owner manual Technical Support and Customer Service, DellConnect Online Services

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September CU557 Contents Using the Optional Wireless Keyboard Cleaning Your Computer Sound and Speaker Problems Reinstalling Drivers and Utilities Glossary Finding Information Drivers and Utilities Media Dell Product Information Guide Service Tag and Microsoft Windows Questions Windows Help and Support Finding Information About Your Computer Front View of the Computer Drive slot Back View of the Computer Connector TV-in connector Power Cable Routing Pdif connector Optional TV Input Device For Use With Optional TV Tuner About Your Computer Setting Up Your Computer Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a Printer Printer Cable Connecting a USB Printer Surge Protectors Power Protection DevicesUninterruptible Power Supplies Line Conditioners Using the Media Card Reader Sdio Setting Up Your Computer Using Multimedia Using the Disc Drive Media Control Buttons Disc and Disc-Slot Indicators CD and DVD Software Copying CD, DVD, and Blu-ray Disc BD Media Page CD-Writable Drives Helpful Tips Adjusting the Volume Adjusting the PictureEnabling S/PDIF Digital Audio Setting Up the Cyberlink CL Headphones Enabling S/PDIF in the Windows Audio Driver Using Multimedia Using the Optional Wireless Keyboard and Mouse Media Control Keys Using the Touch Pad Customizing the Touch Pad Turn the computer on Turn on the keyboard or mouse Computer sync button Key Combinations Using the Display Adjusting BrightnessMaking Images and Text Look Bigger or Sharper Using the Display Cleaning Your Computer Computer and DisplayCDs and DVDs Keyboard and Touch Pad Battery Problems TroubleshootingSolving Problems Display Problems Drive Problems Screen is blank or difficult to read Problems writing to an optical drive Mail and Internet ProblemsOptical drive problems Hard drive problems Error Messages Ieee 1394 Device Problems Keyboard ProblemsWireless Keyboard Any Keyboard Lockups and Software ProblemsUSB Keyboard Computer does not start up Program crashes repeatedly Other software problemsProgram stops responding Program is designed for an earlier Windows operating system Memory Problems Mouse ProblemsWireless Mouse USB Mouse Any Mouse Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker ProblemsNo sound from integrated speakers No sound from headphones No sound from external speakers Touch Pad Problems Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Insert the Drivers and Utilities media Dell Diagnostics Main Menu Dell Diagnostics System Setup Screen System SetupEntering System Setup Overview System Setup Options Main PEG/IGD Boot Boot Sequence Option SettingsChanging the Boot Sequence for the Current Boot Changing the Boot Sequence for Future Boots Reinstalling Software What Is a Driver?Drivers Reinstalling Drivers and Utilities Identifying Drivers Reinstalling Software Using Microsoft Windows System Restore Restoring Your Operating System Reinstalling Software Using Dell Factory Image Restore Using the Operating System Media Save and close any open files and exit any open programs Specifications ICH9DH Sdram Lvds NIC With your computer see Key Inch 8.38 cm Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services Problems With Your Order AutoTech ServiceAutomated Order-Status Service Getting Help Before You Call Page Contacting Dell Getting Help Appendix FCC Notice U.S. OnlyFCC Class B MTG Glossary 100 101 102 103 104 105 106 107 108 109 110 111 112 Video resolution See resolution 113 114 115 116 Index 117 Index 119 Index Wizard Wizards System setup Entering Volume OptionsScreens 121 122