Contents 7
11 Reinstalling Software . . . . . . . . . . . . . . . 75
Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 75
What Is a Driver?. . . . . . . . . . . . . . . . . . 75
Identifying Drivers . . . . . . . . . . . . . . . . . 76
Reinstalling Drivers and Utilities . . . . . . . . . . 76
Troubleshooting Software and Hardware Problems
in the Microsoft® Windows® Vista™
Operating Systems . . . . . . . . . . . . . . . . . . . 78
Restoring Your Operating System. . . . . . . . . . . . 78
Using Microsoft Windows System Restore . . . . 78
Using Dell™ Factory Image Restore . . . . . . . . 80
Using the Operating System Media . . . . . . . . 81
12 Specifications . . . . . . . . . . . . . . . . . . . . . 8313 Getting Help . . . . . . . . . . . . . . . . . . . . . . 89
Obtaining Assistance . . . . . . . . . . . . . . . . . . 89
Technical Support and Customer Service . . . . . 90
DellConnect . . . . . . . . . . . . . . . . . . . . 90
Online Services . . . . . . . . . . . . . . . . . . 90
AutoTech Service . . . . . . . . . . . . . . . . . 91
Automated Order-Status Service . . . . . . . . . 91
Problems With Your Order . . . . . . . . . . . . . . . 91
Product Information . . . . . . . . . . . . . . . . . . . 92
Returning Items for Warranty Repair or Credit . . . . . 92
Before You Call . . . . . . . . . . . . . . . . . . . . . 93
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 95