Troubleshooting 63
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —Sound from the
speakers is automatically disabled when headphones are connected to the computer’s
side-panel headphone connector.
No sound from external speakers
NOTE: The volume control in MP3 and other media players may override the
Windows volume setting. Always check to ensure that the volume on the media
player(s) has not been turned down or off.
CHECK THE SPEAKER CABLE CONNECTIONS —Ensure that the speakers are
connected as shown on the setup diagram supplied with the speakers.
ENSURE THAT THE SPEAKERS ARE TURNED ON —See the setup diagram supplied
with the speakers. If your speakers have volume controls, adjust the volume, bass, or
treble to eliminate distortion.
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted.
DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —Sound from the
speakers is automatically disabled when headphones are connected to the computer’s
side-panel headphone connector.
TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by
testing it with another device, such as a lamp.
ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, or
halogen lamps to check for interference.
RUN THE SPEAKER DIAGNOSTICS —See "Dell Diagnostics" on page65.
REINSTALL THE AUDIO DRIVER —See "Drivers" on page75
.
RUN THE HARDWARE TROUBLESHOOTER—See "Troubleshooting Software and
Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on
page78.
No sound from headphones
CHECK THE HEADPHONE CABLE CONNECTION —Ensure that the headphone cable is
securely inserted into the headphone connector (see "Front View of the Computer" on
page15).
ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon
in the lower-right corner of your screen. Ensure that the volume is turned up and that
the sound is not muted.