When to Use the Dell Diagnostics | Dell MTG manual

Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

When to Use the Dell Diagnostics

If you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 56) and run the Dell Diagnostics before you contact Dell for technical assistance.

It is recommended that you print these procedures before you begin, if working from the electronic version of the document.

NOTICE: The Dell Diagnostics works only on Dell™ computers.

See "System Setup" on page 69 on page to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.

Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media.

Starting the Dell Diagnostics From Your Hard Drive

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 95.

1Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2Turn on (or restart) your computer.

Dell Diagnostics

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Dell MTG owner manual When to Use the Dell Diagnostics, Starting the Dell Diagnostics From Your Hard Drive

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m September CU557 Contents Using the Optional Wireless Keyboard Cleaning Your Computer Sound and Speaker Problems Reinstalling Drivers and Utilities Glossary Drivers and Utilities Media Finding Information Dell Product Information Guide Service Tag and Microsoft Windows Questions Windows Help and Support Finding Information Front View of the Computer About Your Computer Drive slot Back View of the Computer Connector TV-in connector Pdif connector Power Cable Routing Optional TV Input Device For Use With Optional TV Tuner About Your Computer Installing Your Computer in an Enclosure Setting Up Your Computer Setting Up Your Internet Connection Connecting to the Internet Transferring Information to a New Computer Printer Cable Setting Up a Printer Connecting a USB Printer Uninterruptible Power Supplies Power Protection DevicesSurge Protectors Line Conditioners Sdio Using the Media Card Reader Setting Up Your Computer Using the Disc Drive Using Multimedia Media Control Buttons CD and DVD Software Disc and Disc-Slot Indicators Copying CD, DVD, and Blu-ray Disc BD Media Page CD-Writable Drives Helpful Tips Enabling S/PDIF Digital Audio Adjusting the VolumeAdjusting the Picture Enabling S/PDIF in the Windows Audio Driver Setting Up the Cyberlink CL Headphones Using Multimedia Using the Optional Wireless Keyboard and Mouse Media Control Keys Using the Touch Pad Turn the computer on Turn on the keyboard or mouse Customizing the Touch Pad Computer sync button Key Combinations Making Images and Text Look Bigger or Sharper Using the DisplayAdjusting Brightness Using the Display CDs and DVDs Cleaning Your ComputerComputer and Display Keyboard and Touch Pad Solving Problems TroubleshootingBattery Problems Display Problems Screen is blank or difficult to read Drive Problems Optical drive problems Mail and Internet ProblemsProblems writing to an optical drive Hard drive problems Error Messages Wireless Keyboard Ieee 1394 Device ProblemsKeyboard Problems USB Keyboard Lockups and Software ProblemsAny Keyboard Computer does not start up Program stops responding Other software problemsProgram crashes repeatedly Program is designed for an earlier Windows operating system Wireless Mouse Memory ProblemsMouse Problems Any Mouse USB Mouse Power Problems Network Problems Printer Problems No sound from integrated speakers Scanner ProblemsSound and Speaker Problems No sound from external speakers No sound from headphones Touch Pad Problems Starting the Dell Diagnostics From Your Hard Drive Dell DiagnosticsWhen to Use the Dell Diagnostics Insert the Drivers and Utilities media Dell Diagnostics Main Menu Dell Diagnostics Entering System Setup System SetupSystem Setup Screen Overview Main System Setup Options PEG/IGD Boot Changing the Boot Sequence for the Current Boot Boot SequenceOption Settings Changing the Boot Sequence for Future Boots Drivers Reinstalling SoftwareWhat Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Reinstalling Software Restoring Your Operating System Using Microsoft Windows System Restore Reinstalling Software Using Dell Factory Image Restore Using the Operating System Media Save and close any open files and exit any open programs ICH9DH Specifications Sdram Lvds NIC With your computer see Key Inch 8.38 cm Obtaining Assistance Getting Help DellConnect Online Services Technical Support and Customer Service Automated Order-Status Service Problems With Your OrderAutoTech Service Getting Help Before You Call Page Contacting Dell Getting Help FCC Class B AppendixFCC Notice U.S. Only MTG Glossary 100 101 102 103 104 105 106 107 108 109 110 111 112 113 Video resolution See resolution 114 115 116 117 Index Index 119 Index Screens System setup Entering Volume OptionsWizard Wizards 121 122