Dell MTG Lockups and Software Problems

56 Troubleshooting

USB Keyboard

CHECK THE KEYBOARD CABLE —

• Ensure that the keyboard cable is firmly connected to the computer.

• Shut down the computer, reconnect the keyboard cable as shown on the setup

diagram for your computer, and then restart the computer.

• Ensure that the cable is not damaged or frayed and check cable connectors for bent or

broken pins. Straighten any bent pins.

• Remove any keyboard extension cables and connect the keyboard directly to the

computer.

Any Keyboard

TEST THE KEYBOARD —Connect or pair a properly working keyboard to the

computer, then try using the keyboard. See "Re-Syncing Your Optional Wireless

Mouse or Keyboard with Your Computer" on page44.

RUN THE HARDWARE TROUBLESHOOTER—See "Troubleshooting Software and

Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on

page78.

SEE YOUR KEYBOARD DOCUMENTATION —If your keyboard has documentation, see

if it has special troubleshooting suggestions or recommendations.

Lockups and Software Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

The computer does not start up

ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO

THE ELECTRICAL OUTLET

The computer stops responding

NOTICE: You may lose data if you are unable to perform an operating system

shutdown.

TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on

your keyboard or moving your mouse, press and hold the power button for at least 8 to

10 seconds (until the computer turns off), and then restart your computer.

Contents

Main Notes, Notices, and Cautions ____________________ Contents 3 Setting Up Your Computer. . . . . . . . . . . . 23 4 4 Using Multimedia . . . . . . . . . . . . . . . . . . 31 5 Using the Optional Wireless Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . . . 41 6 Using the Display . . . . . . . . . . . . . . . . . . 47 7 Cleaning Your Computer . . . . . . . . . . . . . 49 8 Troubleshooting . . . . . . . . . . . . . . . . . . . 51 6 9 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 65 10 System Setup . . . . . . . . . . . . . . . . . . . . . . 69 11 Reinstalling Software . . . . . . . . . . . . . . . 75 Page Finding Information NOTE: 10 NOTE: 12 NOTE: NOTE: Page About Your Computer Front View of the Computer 16 Back View of the Computer 18 NOTE: Power Cable Routing 20 Page Page Setting Up Your Computer Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using the Media Card Reader Page Using Multimedia Using the Disc Drive Media Control Buttons Disc and Disc-Slot Indicators CD and DVD Software Copying CD, DVD, and Blu-ray Disc (BD) Media Page 36 Helpful Tips Adjusting the Volume Adjusting the Picture Enabling S/PDIF Digital Audio Enabling S/PDIF in the Windows Audio Driver Setting Up the Cyberlink (CL) Headphones Page Page Media Control Keys Using the Touch Pad Customizing the Touch Pad Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer Page Key Combinations Using the Display Adjusting Brightness Making Images and Text Look Bigger or Sharper Page Cleaning Your Computer Computer and Display CDs and DVDs Keyboard and Touch Pad Troubleshooting Solving Problems Battery Problems Display Problems The screen is blank or difficult to read Drive Problems Optical drive problems Problems writing to an optical drive Hard drive problems E-Mail and Internet Problems 54 Error Messages IEEE 1394 Device Problems Keyboard Problems Wireless Keyboard 56 USB Keyboard Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Mouse Problems Wireless Mouse USB Mouse u> press the up- and down-arrow keys Any Mouse Network Problems Power Problems Printer Problems 62 Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad Problems Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Page System Setup Overview Entering System Setup System Setup Screen 70 System Setup Options NOTE: Page 72 NOTE: Boot Sequence Option Settings Changing the Boot Sequence for the Current Boot Changing the Boot Sequence for Future Boots Reinstalling Software Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Troubleshooting Software and Hardware Problems in the Microsoft Windows Vista Operating Systems Restoring Your Operating System Using Microsoft Windows System Restore Page Using Dell Factory Image Restore Using the Operating System Media Page Specifications 84 Page Page NOTE: Page Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call 94 Contacting Dell Page Appendix FCC Notice (U.S. Only) FCC Class B Page Glossary A B C D Page E F G H I K L M N O P R S Page T U V W X Z Page Page Index A B C D E F H I K L M N O R S T U V W