Dell MTG u>, press the up- and down-arrow keys

Troubleshooting 59

• Restart your computer.

• See your mouse documentation.

TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —

1

Turn off the mouse.

2

At the Windows

desktop, use the touch pad to move the cursor around, select an icon,

and open it.

If the touch pad operates correctly, the mouse may be defective.

USB Mouse

CHECK THE MOUSE CABLE —

• Ensure that neither the cable or the cable connectors are visibly damaged.

• Remove any mouse extension cables, and connect the mouse directly to the computer.

• Verify that the mouse cable is connected as shown on the setup diagram for your

computer.

RESTART THE COMPUTER —

1

Simultaneously press <Ctrl><Esc> to display the

Start

menu.

2

Press <

u>

,

press the up- and down-arrow keys

to highlight

Shut down

or

Turn

Off

, and then press <Enter>.

3

After the computer turns off, reconnect the mouse cable as shown on the setup

diagram.

4

Turn on the computer.

TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —

1

Shut down the computer.

2

Disconnect the mouse.

3

Turn on the computer.

4

At the Windows

desktop, use the touch pad to move the cursor around, select an icon,

and open it.

5

If the touch pad operates correctly, the mouse may be defective.

Any Mouse

TEST THE MOUSE —Connect a properly working mouse to the computer, then try

using the mouse.

Contents

Main Notes, Notices, and Cautions ____________________ Contents 3 Setting Up Your Computer. . . . . . . . . . . . 23 4 4 Using Multimedia . . . . . . . . . . . . . . . . . . 31 5 Using the Optional Wireless Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . . . 41 6 Using the Display . . . . . . . . . . . . . . . . . . 47 7 Cleaning Your Computer . . . . . . . . . . . . . 49 8 Troubleshooting . . . . . . . . . . . . . . . . . . . 51 6 9 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 65 10 System Setup . . . . . . . . . . . . . . . . . . . . . . 69 11 Reinstalling Software . . . . . . . . . . . . . . . 75 Page Finding Information NOTE: 10 NOTE: 12 NOTE: NOTE: Page About Your Computer Front View of the Computer 16 Back View of the Computer 18 NOTE: Power Cable Routing 20 Page Page Setting Up Your Computer Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using the Media Card Reader Page Using Multimedia Using the Disc Drive Media Control Buttons Disc and Disc-Slot Indicators CD and DVD Software Copying CD, DVD, and Blu-ray Disc (BD) Media Page 36 Helpful Tips Adjusting the Volume Adjusting the Picture Enabling S/PDIF Digital Audio Enabling S/PDIF in the Windows Audio Driver Setting Up the Cyberlink (CL) Headphones Page Page Media Control Keys Using the Touch Pad Customizing the Touch Pad Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer Page Key Combinations Using the Display Adjusting Brightness Making Images and Text Look Bigger or Sharper Page Cleaning Your Computer Computer and Display CDs and DVDs Keyboard and Touch Pad Troubleshooting Solving Problems Battery Problems Display Problems The screen is blank or difficult to read Drive Problems Optical drive problems Problems writing to an optical drive Hard drive problems E-Mail and Internet Problems 54 Error Messages IEEE 1394 Device Problems Keyboard Problems Wireless Keyboard 56 USB Keyboard Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Mouse Problems Wireless Mouse USB Mouse u> press the up- and down-arrow keys Any Mouse Network Problems Power Problems Printer Problems 62 Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad Problems Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Page System Setup Overview Entering System Setup System Setup Screen 70 System Setup Options NOTE: Page 72 NOTE: Boot Sequence Option Settings Changing the Boot Sequence for the Current Boot Changing the Boot Sequence for Future Boots Reinstalling Software Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Troubleshooting Software and Hardware Problems in the Microsoft Windows Vista Operating Systems Restoring Your Operating System Using Microsoft Windows System Restore Page Using Dell Factory Image Restore Using the Operating System Media Page Specifications 84 Page Page NOTE: Page Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call 94 Contacting Dell Page Appendix FCC Notice (U.S. Only) FCC Class B Page Glossary A B C D Page E F G H I K L M N O P R S Page T U V W X Z Page Page Index A B C D E F H I K L M N O R S T U V W