Dell MTG Printer Problems

Troubleshooting 61

IF THE POWER LIGHT IS OFF —The computer is either turned off or is not receiving

power.

• Reseat the power cable in the power connector on the back of the computer and the

electrical outlet.

• Bypass power strips, power extension cables, and other power protection devices to

verify that the computer turns on properly.

• Ensure that any power strips being used are plugged into an electrical outlet and are

turned on.

• Ensure that the electrical outlet is working by testing it with another device, such as a

lamp.

• Contact Dell, (see

"Contacting Dell

" on page95).

IF THE POWER LIGHT IS AMBER —Contact Dell, see "Contacting Dell" on page95.

ELIMINATE INTERFERENCE —Some possible causes of interference are:

• Power, keyboard, and mouse extension cables.

• Too many devices connected to the same power strip.

• Multiple power strips connected to the same electrical outlet.

Printer Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

NOTE: If you need technical assistance for your printer, contact the printer’s

manufacturer.

CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup

and troubleshooting information.

ENSURE THAT THE PRINTER IS TURNED ON

CHECK THE PRINTER CABLE CONNECTIONS —

• See the printer documentation for cable connection information.

• Ensure that the printer cables are securely connected to the printer and the computer.

TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by

testing it with another device, such as a lamp.

VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —

Windows Vista:

1

Click

Start

→

Control Panel

→

Hardware and Sound

→

Printer

.

2

If the printer is listed, right-click the printer icon.

Contents

Main Notes, Notices, and Cautions ____________________ Contents 3 Setting Up Your Computer. . . . . . . . . . . . 23 4 4 Using Multimedia . . . . . . . . . . . . . . . . . . 31 5 Using the Optional Wireless Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . . . 41 6 Using the Display . . . . . . . . . . . . . . . . . . 47 7 Cleaning Your Computer . . . . . . . . . . . . . 49 8 Troubleshooting . . . . . . . . . . . . . . . . . . . 51 6 9 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 65 10 System Setup . . . . . . . . . . . . . . . . . . . . . . 69 11 Reinstalling Software . . . . . . . . . . . . . . . 75 Page Finding Information NOTE: 10 NOTE: 12 NOTE: NOTE: Page About Your Computer Front View of the Computer 16 Back View of the Computer 18 NOTE: Power Cable Routing 20 Page Page Setting Up Your Computer Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using the Media Card Reader Page Using Multimedia Using the Disc Drive Media Control Buttons Disc and Disc-Slot Indicators CD and DVD Software Copying CD, DVD, and Blu-ray Disc (BD) Media Page 36 Helpful Tips Adjusting the Volume Adjusting the Picture Enabling S/PDIF Digital Audio Enabling S/PDIF in the Windows Audio Driver Setting Up the Cyberlink (CL) Headphones Page Page Media Control Keys Using the Touch Pad Customizing the Touch Pad Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer Page Key Combinations Using the Display Adjusting Brightness Making Images and Text Look Bigger or Sharper Page Cleaning Your Computer Computer and Display CDs and DVDs Keyboard and Touch Pad Troubleshooting Solving Problems Battery Problems Display Problems The screen is blank or difficult to read Drive Problems Optical drive problems Problems writing to an optical drive Hard drive problems E-Mail and Internet Problems 54 Error Messages IEEE 1394 Device Problems Keyboard Problems Wireless Keyboard 56 USB Keyboard Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Mouse Problems Wireless Mouse USB Mouse u> press the up- and down-arrow keys Any Mouse Network Problems Power Problems Printer Problems 62 Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad Problems Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Page System Setup Overview Entering System Setup System Setup Screen 70 System Setup Options NOTE: Page 72 NOTE: Boot Sequence Option Settings Changing the Boot Sequence for the Current Boot Changing the Boot Sequence for Future Boots Reinstalling Software Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Troubleshooting Software and Hardware Problems in the Microsoft Windows Vista Operating Systems Restoring Your Operating System Using Microsoft Windows System Restore Page Using Dell Factory Image Restore Using the Operating System Media Page Specifications 84 Page Page NOTE: Page Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call 94 Contacting Dell Page Appendix FCC Notice (U.S. Only) FCC Class B Page Glossary A B C D Page E F G H I K L M N O P R S Page T U V W X Z Page Page Index A B C D E F H I K L M N O R S T U V W