Dell MTG Drive Problems

52 Troubleshooting

The screen is blank or difficult to read

ENSURE THAT THE DISPLAY IS TURNED ON —See "Front View of the Computer" on

page15.

TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by

testing it with another device, such as a lamp.

ROTATE THE DISPLAY TO ELIMINATE SUNLIGHT GLARE AND POSSIBLE

INTERFERENCE

ADJUST THE WINDOWS DISPLAY SETTINGS —

Windows Vista:

1

Click

Start

→

Control Panel

→

Hardware and Sound

→

Personalization

→

Display Settings

.

2

Adjust

Resolution

and

Colors settings,

as needed.

Drive Problems

CAUTION: Before you begin any of the procedures in this section, follow the

safety instructions in the Product Information Guide.

ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —

Windows Vista™:

• Click the Windows Vista Start button and click

Computer

.

If the drive is not listed, perform a full scan with your antivirus software to check for

and remove viruses. Viruses can sometimes prevent Windows from recognizing the

drive.

TEST THE DRIVE —

• Insert another disk to eliminate the possibility that the original drive is defective.

• Insert bootable media and restart the computer.

CLEAN THE DRIVE OR DISK —See "" on page49.

CHECK ANY ACCESSIBLE CABLE CONNECTIONS

RUN THE HARDWARE TROUBLESHOOTER—See "Troubleshooting Software and

Hardware Problems in the Microsoft® Windows® Vista™ Operating Systems" on

page78.

RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page65.

Contents

Main Notes, Notices, and Cautions ____________________ Contents 3 Setting Up Your Computer. . . . . . . . . . . . 23 4 4 Using Multimedia . . . . . . . . . . . . . . . . . . 31 5 Using the Optional Wireless Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . . . 41 6 Using the Display . . . . . . . . . . . . . . . . . . 47 7 Cleaning Your Computer . . . . . . . . . . . . . 49 8 Troubleshooting . . . . . . . . . . . . . . . . . . . 51 6 9 Dell Diagnostics . . . . . . . . . . . . . . . . . . . 65 10 System Setup . . . . . . . . . . . . . . . . . . . . . . 69 11 Reinstalling Software . . . . . . . . . . . . . . . 75 Page Finding Information NOTE: 10 NOTE: 12 NOTE: NOTE: Page About Your Computer Front View of the Computer 16 Back View of the Computer 18 NOTE: Power Cable Routing 20 Page Page Setting Up Your Computer Installing Your Computer in an Enclosure Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Setting Up a Printer Printer Cable Connecting a USB Printer Power Protection Devices Surge Protectors Line Conditioners Uninterruptible Power Supplies Using the Media Card Reader Page Using Multimedia Using the Disc Drive Media Control Buttons Disc and Disc-Slot Indicators CD and DVD Software Copying CD, DVD, and Blu-ray Disc (BD) Media Page 36 Helpful Tips Adjusting the Volume Adjusting the Picture Enabling S/PDIF Digital Audio Enabling S/PDIF in the Windows Audio Driver Setting Up the Cyberlink (CL) Headphones Page Page Media Control Keys Using the Touch Pad Customizing the Touch Pad Re-Syncing Your Optional Wireless Mouse or Keyboard with Your Computer Page Key Combinations Using the Display Adjusting Brightness Making Images and Text Look Bigger or Sharper Page Cleaning Your Computer Computer and Display CDs and DVDs Keyboard and Touch Pad Troubleshooting Solving Problems Battery Problems Display Problems The screen is blank or difficult to read Drive Problems Optical drive problems Problems writing to an optical drive Hard drive problems E-Mail and Internet Problems 54 Error Messages IEEE 1394 Device Problems Keyboard Problems Wireless Keyboard 56 USB Keyboard Lockups and Software Problems The computer does not start up The computer stops responding A program stops responding A program crashes repeatedly A program is designed for an earlier Windows operating system A solid blue screen appears Other software problems Memory Problems Mouse Problems Wireless Mouse USB Mouse u> press the up- and down-arrow keys Any Mouse Network Problems Power Problems Printer Problems 62 Scanner Problems Sound and Speaker Problems No sound from integrated speakers No sound from external speakers No sound from headphones Touch Pad Problems Dell Diagnostics When to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard Drive Starting the Dell Diagnostics From the Drivers and Utilities Media Dell Diagnostics Main Menu Page System Setup Overview Entering System Setup System Setup Screen 70 System Setup Options NOTE: Page 72 NOTE: Boot Sequence Option Settings Changing the Boot Sequence for the Current Boot Changing the Boot Sequence for Future Boots Reinstalling Software Drivers What Is a Driver? Identifying Drivers Reinstalling Drivers and Utilities Page Troubleshooting Software and Hardware Problems in the Microsoft Windows Vista Operating Systems Restoring Your Operating System Using Microsoft Windows System Restore Page Using Dell Factory Image Restore Using the Operating System Media Page Specifications 84 Page Page NOTE: Page Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect Online Services AutoTech Service Automated Order-Status Service Problems With Your Order Product Information Returning Items for Warranty Repair or Credit Before You Call 94 Contacting Dell Page Appendix FCC Notice (U.S. Only) FCC Class B Page Glossary A B C D Page E F G H I K L M N O P R S Page T U V W X Z Page Page Index A B C D E F H I K L M N O R S T U V W