C H A P T E R
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your reseller or our technical support at
Solutions to Common Problems
ProblemSuggestion(s)
No image appears on screen.
Partial image or incorrectly displayed image.
Check that all the I/O and power connectors are properly connected as described in Chapter 2.
Make sure the pins of the connectors are not crooked or broken.
Test power supply by trying different cables, or a different wall outlet or plug another appliance into the outlet.
Make certain the video cable is properly connected and that it is not damaged. Check for bent pins on the cable connectors.
Ensure that your computer and video card are properly configured. (Consult video card documentation.)
Check whether the resolution of your computer is higher than that of the LCD display.
Reconfigure the resolution of your computer to make it less than or equal to 1024 x 768. See Appendix A for more information on resolution.
Image has vertical flickering line bars. Use the Tracking function to make an adjustment.
Check and reconfigure the display mode of the vertical refresh rate of your graphic card to make it compatible with the LCD display.