Elo TouchSystems 2240L manual Troubleshooting, Solutions to Common Problems

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C H A P T E R

4

TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the table below. If the problem persists, please contact your local dealer or our service center. Elo Technical Support numbers are listed on the following page.

Solutions to Common Problems

Problem

Suggestions

 

 

The monitor does not respond after you turn on the system

Check that the monitor’s Power Switch is on. Turn off the power and check the monitor’s power cord and signal cable for proper connection.

Characters on the screen are dim

The screen is blank

Refer to the On-Screen Display (OSD) Remote Control Box section to adjust the brightness.

If not used for a period of time, the screen may automatically turn off as a result of a computer Power Saving feature. Press any key on the computer’s keyboard to see if the screen reappears. Refer to the On-Screen Display (OSD) Remote Control Box section to adjust the brightness.

Screen flashes when you first turn on the monitor

“Out of Range” display

Touch doesn’t work

Turn the monitor off, then turn it on again.

Check to see if the video mode or vertical frequency of your video source is outside the range of the touchmonitor. See Chapter 3 and Appendix B for more information on allowable video modes.

Make sure the USB or serial cable is securely attached at both ends.

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Contents Elo TouchSystems 2240L 22-inch LCD Touchmonitor User Guide Elo TouchSystems Revision BCopyright 2008 Tyco Electronics. All Rights Reserved Table of Contents Introduction PrecautionsAbout the Product Installation and Setup Check that the following items are present Unpacking Your TouchmonitorConnector Panel on Rear Side of Monitor Connecting the Cables to the Touchmonitor and ComputerClick on Install Driver for This Computer Installing the Touch DriverMonitor Overview and Dimensions IntelliTouch Model Monitor Overview and Dimensions Surface Capacitive Model Rear View of Monitor-Landscape Orientation Top Bottom Monitor Mounting and OrientationRear View of Monitor-Portrait Orientation Landscape Orientation Angle Views 90ºPortrait Orientation Angle Views Dimensions are in millimeters Monitor Mounting and Orientation Operation About Touchmonitor AdjustmentsRear Panel Control Buttons for On-Screen Display OSD SEL select Power switchSEL AUTO/SEL select OSD Remote Control ButtonsOSD Menu Functions Power Lock/Unlock Phase Auto AdjustOSD Timeout Luminance BrightnessRecall Recall Color Recall DefaultsMiscellaneous Sharpness Display InformationPreset Display Modes Solutions to Common Problems TroubleshootingTechnical Support Touchmonitor Safety Care and Handling of Your Touchmonitor Waste Electrical and Electronic Equipment Weee Directive Technical Specifications 2240L Specifications Preset Display ModesDimensions HxWxD Regulatory Information Page Page FCC Imerc Warranty Page Getting in Touch with Elo