Elo TouchSystems 15D1 manual Technical Assistance, Using the Touchcomputer, Using the Web

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C H A P T E R

6

TECHNICAL SUPPORT

Technical Assistance

There are three methods to obtain contact information for technical assistance on the touchcomputer:

•The touchcomputer

•The web

•The phone

Using the Touchcomputer

You can access support information in System Properties by clicking the Support Information button. You can get to System Properties by either of the following methods:

•Right-click My Computer and choose Properties. or

•Click the Start button, select Control Panel, and double-click the System icon.

Using the Web

For online self-help, go to www.elotouch.com/go/websupport.

For technical support, go to www.elotouch.com/go/contactsupport.

For current Elo news, product updates, and announcements, or to register to receive our Touchcomputer newsletter, go to www.elotouch.com/go/news.

15D1 TOUCHCOMPUTER USER GUIDE 39

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Contents 15D1 Touchcomputer User Guide Elo TouchSystems 15D1 Touchcomputer User Guide Copyright 2009 Tyco Electronics. All Rights Reserved Table of Contents Technical Support Setup Unpacking Your TouchcomputerSelecting the Language Adjusting the DisplaySetting Up the Operating System Select the Regional Options tab 15D1 Touchcomputer User Guide Selecting the Time Zone Testing PeripheralsCalibrating the Touchscreen 15D1 Touchcomputer User Guide Securing the Base Advertising Brackets15D1 Touchcomputer User Guide Operation On-Screen Display OSD OSD MenuLED Functionality OSD and Power Button ControlBase Power Status LED HDD Activity LED Head Power Status LEDTouch Power Status LED Using the Input/Output Panel 15D1 Touchcomputer User Guide Number Port Description Options and Upgrades Adding Optional PeripheralsMagnetic Stripe Reader MSR Testing the MSR Testing in USB MSR Keyboard KB Emulation ModeCustomer Display Testing the Customer Display Testing the FPR Fingerprint Reader FPRBarcode Scanner Enabling 2-D Scanning Testing the Barcode Scanner Connect button Port field Wireless Card Cash Drawer Port Third-Party PeripheralsPrinter Port Additional Hard Drives Elo POS Demo SoftwareSafety and Maintenance SafetyCare and Handling Recovering the Operating System Weee DirectiveTechnical Specifications Touchcomputer SpecificationsBios AMI Feature Description Serial Ports Connector SpecificationsPrinter Power Input Pin Definition Cash Drawer Port Specifications Serial Port Power SelectionCash Drawer Port Signal Definition Cash Drawer Port Power SelectionDisplay Screen Specifications Displays an out of range warningEnvironmental Specifications Technical Assistance Using the TouchcomputerUsing the Web Using the Phone Electrical Safety Information II. Emissions and Immunity Information15D1 Touchcomputer User Guide III. Agency Certifications Warranty 15D1 Touchcomputer User Guide Index 15D1 Touchcomputer User Guide Getting in Touch with Elo