Troubleshooting
Review the following possible solutions if you encounter a problem while using your labelmaker.
Problem/Error Message | Solution | |
No display | • Ensure the labelmaker is turned on. | |
| • | Replace discharged batteries. |
Poor Print Quality | • Replace discharged batteries or attach power adapter. | |
| • Ensure label cassette is installed properly. | |
| • Clean the print head. | |
| • Replace the label cassette. | |
Poor Cutter Performance | Clean the cutter blade. See Caring for Your Labelmaker. | |
Printing | No action required. | |
| Message disappears when printing is finished. | |
Too many characters | Delete some or all of the buffer text. | |
Exceeded maximum number of characters in buffer. |
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Too many lines | Select another format. | |
Exceeded maximum number of lines allowed. |
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Insert Tape Cassette | Insert a new label cassette | |
Label cassette missing or empty. |
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Battery low | Replace batteries or connect AC power adapter. | |
Batteries almost discharged. |
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Tape Jam | • Remove jammed label and replace label cassette. | |
Motor is stalled due to label jam. | • | Clean cutter blade. |
Too many pages |
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Exceeded maximum number of format breaks allowed. | Change label layout. | |
Page not empty | Delete all content on the page. | |
Tape size too small | Change label size or change the formatting on the label. |
Set
•Following this message, a
•Adjust the
•Select a narrower font size.
If you still need assistance, contact DYMO Customer Support for your country. Refer to Contacting Customer Support on the inside back cover to locate the contact number for your country.
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